Ana Dozal
El Paso,TX
Summary
Organized, hardworking, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Assistant
Iron Express
01.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
Notary Public
Self-employed
10.2015 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
Childcare Center Director
Three R's School
10.2011 - 10.2022
- Engaged with parents and families to build positive relationships for children to thrive.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Managed program paperwork and child records to comply with state requirements.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Developed relationships with community organizations to provide additional resources and services to families.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
Tax Preparer
R&P Accounting & Taxes
03.2008 - 02.2011
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
Insurance Agent
Dinero Rapido
03.2008 - 02.2011
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Associate of Arts -
Colorado Mesa University
Grand Junction, COSkills
- Sales Strategies
- Verbal Communication
- Administrative Functions
- Staff Management
- Documentation and Recordkeeping
- Team Collaboration
- Account Management
- Customer Service
- Client Retention
- Code Compliance
Certification
- Certified Property and Casualty Insurance Lines
- Texas Child Care Director License
- Texas Notary License
- Vision and Hearing Screening Certificate
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Store Assistant
Iron Express
01.2023 - Current
Notary Public
Self-employed
10.2015 - Current
Childcare Center Director
Three R's School
10.2011 - 10.2022
Tax Preparer
R&P Accounting & Taxes
03.2008 - 02.2011
Insurance Agent
Dinero Rapido
03.2008 - 02.2011
Associate of Arts -
Colorado Mesa University