ANA DRURY
PALM HARBOR,FL
Summary
Proven leader in animal care and customer service, Helped enhanced team efficiency and client retention at Royal Pets Market And Resort. Leveraging critical thinking, clear communication, and significantly improved safety protocols and staff training, contributing to positive reviews and business growth. Skilled in multitasking, supportive team collaboration, and consistently delivered exceptional care and satisfaction.
Overview
31
31
years of professional experience
Work History
Animal Care Lead and Doggie Day Care Attendant
Royal Pets Market And Resort
09.2014 - 05.2024
- Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
- Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
- Improved staff training programs, resulting in increased team efficiency and better overall animal care.
- Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
- Fostered a positive working environment by supporting co-workers in completing tasks as needed while contributing to a team-oriented approach towards daily operations.
- Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
- Developed strong relationships with pet owners by providing regular updates on their pets'' activities, behavior, and well-being during daycare stays.
- Supported the growth of the business by delivering exceptional service, leading to positive reviews and referrals from satisfied clients.
- Collaborated effectively with fellow team members to ensure smooth operations throughout the day while managing multiple responsibilities simultaneously.
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
- Administered medications as needed, ensuring pets'' health needs were accurately met according to owner instructions.
- Observed signs of illness or distress among dogs under our care in order to promptly inform management about potential health concerns.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Followed pet care instructions for dietary needs and medication regimens.
Doggie Daycare Attendant
A Place For Pups
09.2003 - 04.2014
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Implemented structured playtime schedules that catered to different energy levels and interests, resulting in happier dogs during their stay at our facility.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Observed signs of illness or distress among dogs under our care in order to promptly inform management about potential health concerns.
- Gave animals proper attention to promote secure environment in owner's absence.
- Gave medication to pets following guidelines from owners.
Seasonal Associate
Old Navy
10.2013 - 02.2014
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server
Ker's Winghouse Bar & Grill
09.1993 - 05.1996
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Veterinary Technology
SPC
CleawaterHigh School Diploma -
Countryside High School
Clearwater, FL06.1989
Skills
- Fast Learner
- Critical Thinking
- Clear Communication
- Attentive to People
- Supportive Personality
- Client satisfaction
Timeline
Animal Care Lead and Doggie Day Care Attendant
Royal Pets Market And Resort
09.2014 - 05.2024
Seasonal Associate
Old Navy
10.2013 - 02.2014
Doggie Daycare Attendant
A Place For Pups
09.2003 - 04.2014
Server
Ker's Winghouse Bar & Grill
09.1993 - 05.1996
Associate of Science - Veterinary Technology
SPC
High School Diploma -
Countryside High School
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