Ana A Encinas
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management , administrative , managing , problem-solving skills. With an emphasis on efficiency , strong worth ethic and team work .
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Pilgrim Rest Baptist Church Foundation
2024.02 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member While providing excellent customer service to callers.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs..
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Enhanced office productivity by managing incoming calls, emails, appointments , and recording accurate messages for office staff.
- Translate Verbal and written communications for Spanish speaking employees and vendors
Assistant Leasing Manager
Nova North Valley Apartments
2022.09 - 2024.01
- Streamlined administrative tasks for efficient lease management and documentation processes.
- Organized resident events to foster a sense of community within the property, promoting tenant retention.
- Collaborated with maintenance teams to ensure prompt resolutions of tenant issues, contributing to a positive living environment.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
- Built strong relationships with residents through excellent customer service and communication skills.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Managed property showings to prospective tenants, resulting in increased lease signings.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Translate Verbal and written communications for Spanish speaking employees and vendors
Assistant Manager
Cactus Yards Amphitheatre
2021.07 - 2022.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- guarantee food quality and proper sanitation
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Accounting Assistant
Canyon Building & Design
2019.01 - 2020.08
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Electronically file documents in cloud based software
- Translate Verbal and written communications for Spanish speaking employees and vendors
Credit Collections Supervisor
Citi Bank
2017.01 - 2019.01
- Investigated and reviewed credit risks and collections.
- Identified needs and provided training to clarify expectations of collections agents.
- Prepared and delivered performance reviews of 20 collections agents to support continuous improvement of department.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Proficiency in Spanish to facilitate communications with a diverse customer base
- Facilitated open communication between collectors and other departments to create a cohesive approach towards debt recovery efforts.
- Reduced outstanding debts by proactively contacting clients and negotiating payment plans.
- Established a consistent follow-up system to ensure timely payments from clients, minimizing overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Education
Desert View High School
Tucson, AZ05.2012
Skills
- Clerical Support
- Database entry
- Billing and Invoicing
- Bilingual English / Spanish
- Management Experience
- Driven sales master
- Excellent communication
- Attention to detail
- Complex Problem-Solving
- Goal-Oriented
- Training and mentoring
Timeline
Administrative Clerk
Pilgrim Rest Baptist Church Foundation
2024.02 - Current
Assistant Leasing Manager
Nova North Valley Apartments
2022.09 - 2024.01
Assistant Manager
Cactus Yards Amphitheatre
2021.07 - 2022.07
Accounting Assistant
Canyon Building & Design
2019.01 - 2020.08
Credit Collections Supervisor
Citi Bank
2017.01 - 2019.01
Desert View High School
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