Ana Endlich
Thurmont,MD
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Bakery Manager
Weis Markets Inc
11.2022 - Current
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
Delivery Manager
GLeaf Wellness
05.2019 - 11.2022
- Effectively lead and managed the daily activities of the delivery staff.
- Assigned schedules for delivery staff to ensure adequate coverage for an efficient workflow.
- Train and develop department personnel to acceptable levels.
- Create and enforce standard delivery operating procedures.
- Manage Maintenance, state inspections and repairs of vehicle fleet.
- Inspect all delivery order for accuracy.
- Ensure Transport's are safely loaded and unloaded daily.
- Track routes and driving habits of all delivery staff using transportation tracking system.
- Maintain timely communication regarding deliveries, manifests, questions and product returns.
- Maintain, adapt and improve upon delivery times and schedules to maximize resources and minimize cost.
- Maintain accurate and compliant internal records including schedules, invoices, manifests, vehicle information and returns.
- Maintain and ensure accuracy of inventory using tracking system.
- Participate in inventory audits.
- Coordinate and participate in communication between department's regarding movement of inventory, returns and deliveries.
- Track movement of finished packaged products through completion of delivery.
- Responsible for delivery sales and refunds processed through the POS system.
- Responsible for closing out delivery drivers at the end of the day.
- Ensure employees work productively and develop professionally.
- Oversee hiring and training of new employees.
- Other duties as assigned.
- Baked cakes or brought in desserts to celebrate employees birthdays, which helped keep everyone's spirits high. Who doesn't like cake.
Assistant Administrator
FC4HTRP
06.2003 - 07.2019
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Maintained personnel records and updated internal databases to support document management.
- Put together deposits.
- Retrieved phone messages and call backs.
Food Server, Cashier
FCPS School Cafeteria
01.2016 - 08.2017
- Responsible for setting up my work area and prepare lunches.
- Ringing up lunches.
- Stocking inventory.
- Clean up work area and prep anything needed for the next day.
Cake Specialist
Weis Markets
05.2012 - 04.2014
- Responsible for decorating all custom cake orders.
- Helped with decorating other cakes and cupcakes.
- Packaged Baked goods.
- Took cake orders.
- Cleaned up work area at end of the day and set things up for the next day.
Cook/Cashier
Frederick Community College
10.2009 - 08.2012
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Greater Lowell Vocational School
Massachusettes 08.1992 - 06.1995
Skills
Teamwork and Collaboration
Timeline
Assistant Bakery Manager
Weis Markets Inc
11.2022 - Current
Delivery Manager
GLeaf Wellness
05.2019 - 11.2022
Food Server, Cashier
FCPS School Cafeteria
01.2016 - 08.2017
Cake Specialist
Weis Markets
05.2012 - 04.2014
Cook/Cashier
Frederick Community College
10.2009 - 08.2012
Assistant Administrator
FC4HTRP
06.2003 - 07.2019
High School Diploma -
Greater Lowell Vocational School
08.1992 - 06.1995