Overview
Work History
Education
Skills
Career Pause
Timeline
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Ana Escalante

Senior Administrative Professional
North Miami Beach,FL

Overview

14
14
years of professional experience
2
2
Languages

Work History

Patient Care Representative

Carenet Healthcare
12.2023 - Current
  • Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
  • Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
  • Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
  • Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
  • Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
  • Contact health plans and verifies patient insurance information

Administrative Services Manager

CMR Recruiting
06.2022 - 05.2023
  • Performed all required steps to support the recruiting process (average 20-25 positions at the same time)
  • Communicated with the clients to ensure that all of their needs are understood and addressed
  • Maintained client relationships by delivering results
  • Prepared postings of assigned jobs on numerous Job boards, maintain (clean & invite applicants) (average 20-25 positions at the same time)
  • Planned, directed, and coordinated the supportive services
  • Monitored and performed administrative and clerical duties
  • Managed the bookkeeping in QuickBooks
  • Trained new hires according to company SOPs

Administrative Assistant

Attach Americas
04.2021 - 12.2021
  • Performed administrative duties (for Miami and Bogota-Colombia Office)
  • Managed agendas, travel plans, and appointments for management (CEO and Business partner)
  • Analyzed, compiled, updated, and maintained correspondence and/or reports.
  • Maintained customer relationships for US clients

Senior Auditor

RACAFE & CIA
04.2017 - 12.2018
  • Company Overview: Bogota Colombia
  • Senior in the corporate audit group, responsible for planning administrative, and operational audits for the different processes of the companies(6)
  • Following the audit best practices and running the audit understanding the process, running audit tests, validating the issues and generating recommendations to improve the evaluation process/function
  • Presented audit reports of results to the board
  • Managed the client relationships and served as the bridge between my client companies and upper management
  • Bogota Colombia

Senior III

ERNST & YOUNG Colombia
02.2011 - 04.2017
  • Company Overview: Bogota & Cali, Colombia
  • Senior of Advisory Services at Ernst & Young Colombia
  • Serviced our clients by performing internal audits of financial and departmental operations, developed risk assessments and conducted process walkthroughs for compliance with documented processes.
  • Managed team hours/expenses and successfully came in on budget for every project.
  • Cultivated and strengthened relationships with new clients and marketed the firm's services and capabilities.
  • Led teams for consulting services, monitoring and management projects for different companies (EY clients) under best practices.
  • Bogota & Cali, Colombia

Education

B.B.A. - Major

Nueva Granada Military University

Skills

  • Staffing & Recruiting
  • Administrative Assistant
  • Executive Support
  • Microsoft Office
  • Project Management
  • Administrative Functions
  • Management Auditing
  • Business Operations
  • Administrative Support
  • Office Management
  • QuickBooks (Accounting Software)
  • Customer Relationship Management
  • Detail Oriented
  • Fraud Detection
  • Customer Service
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Career Pause

02/01/19, 03/31/21, I'd like to explain a brief pause in my career timeline, in 2019 I made the decision to temporarily step away from my professional pursuits and I moved to the US on a student visa. While I could not work during this period due to the limitations of my visa, I remained highly motivated to advance my career which I did once my course of study was over.

Timeline

Patient Care Representative

Carenet Healthcare
12.2023 - Current

Administrative Services Manager

CMR Recruiting
06.2022 - 05.2023

Administrative Assistant

Attach Americas
04.2021 - 12.2021

Senior Auditor

RACAFE & CIA
04.2017 - 12.2018

Senior III

ERNST & YOUNG Colombia
02.2011 - 04.2017

B.B.A. - Major

Nueva Granada Military University

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Ana EscalanteSenior Administrative Professional