Ana Escobar
Chicago,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
JW Marriott
04.2022 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Internship Student
Piping Rock Club
04.2021 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems and worked with teams to develop solutions.
Customer Service Associate
Grand Rapids Public Museum School
05.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Business
Michigan State University
East Lansing, MI05.2023
High School Diploma -
Innovation Central High School
Grand Rapids, MI05.2018
Skills
- Office Meetings
- Service Dispatching
- Concierge Services
- Hospitality Service
- Problem-Solving Skills
- Guest Services
- Professional Relationships
- Constructive Feedback
- Material Preparation
- Leadership
- Business Process
- Business Analysis
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
JW Marriott
04.2022 - 08.2022
Internship Student
Piping Rock Club
04.2021 - 08.2021
Customer Service Associate
Grand Rapids Public Museum School
05.2020 - 04.2021
Bachelor of Arts - Business
Michigan State University
High School Diploma -
Innovation Central High School