Ana Estevez Valdez
Woodbridge,VA
Summary
Adept at enhancing customer satisfaction and team efficiency, my tenure at Costco honed my packaging techniques and leadership skills. Demonstrated success in improving operational workflows and fostering team collaboration, I excel in fast-paced environments, driving both productivity and employee development. My approach consistently boosts customer service quality and workplace safety.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Bakery Packer
Costco
06.2024 - Current
- Increased customer satisfaction with timely order fulfillment and attention to detail in packaging presentation.
- Developed strong time-management skills while balancing multiple tasks simultaneously in a fast-paced environment.
- Enhanced packing efficiency by organizing and maintaining a clean work station.
- Assisted with maintaining inventory levels, ordering supplies as needed to meet production demands.
- Achieved consistent accuracy in fulfilling orders by closely following detailed packing instructions provided for each job assignment.
- Demonstrated flexibility in adapting to changing production schedules and priorities to meet customer needs.
- Supported team members in meeting daily production targets through effective communication and collaboration.
- Collaborated with bakers and other staff members for efficient workflow coordination throughout the bakery facility.
- Ensured proper labeling of all packaged products for accurate inventory management.
- Contributed to a safe work environment by adhering to health and safety regulations at all times.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Assistant Manager
GROUND MOLES LLC
06.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved operational efficiency by adopting new technology for inventory management.
Assistant Manager
BLACK MOUNTAIN UNDERGROUNG LLC
12.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Deli Clerk and Produce Stocker
Walamrt
05.2015 - 05.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Line Worker
McDonald's
12.2014 - 05.2015
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled and installed products on production lines according to established guidelines.
Doctor's Receptionist
Win & Thu MD PC
12.2011 - 04.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Park View High School
Sterling, VASkills
- Packaging techniques
- Efficient multitasking
- Workplace safety
- Food safety
- Pallet jack operation
- Customer service
- Friendly and outgoing
- Cleaning and sanitizing
- Customer satisfaction
- Team collaboration
- Food preparation
- Relationship building
- Time management
- Team leadership
- Goal setting
- Documentation and reporting
- Staff development
- Schedule preparation
- Conflict resolution
Timeline
Bakery Packer
Costco
06.2024 - Current
Assistant Manager
GROUND MOLES LLC
06.2021 - 06.2024
Assistant Manager
BLACK MOUNTAIN UNDERGROUNG LLC
12.2018 - 06.2021
Deli Clerk and Produce Stocker
Walamrt
05.2015 - 05.2018
Line Worker
McDonald's
12.2014 - 05.2015
Doctor's Receptionist
Win & Thu MD PC
12.2011 - 04.2013
High School Diploma -
Park View High School