ANA ESTRADA
Grandview,WA
Summary
My objective is to serve the administration, students and staff of the Grandview School District. With over ten years of experience in Customer Service with an excellent reputation for resolving problems, improving customer satisfaction, applying given feedback and driving overall operational improvements.
Overview
18
18
years of professional experience
Work History
Assistant Secretary
Grandview School District 200
10.2021 - Current
- Received and routed enrollment documents to correct departments and staff members for proper registration.
- Responded to inquiries from callers seeking information.
- Communicated with school districts via phone and email to confirm student records request were received.
- Provided clerical support to admin by copying, faxing and filing documents.
- Kept communications consistent with families and staff members by sending out weekly and monthly newsletters.
AMP Up Summer Learning Assistant Secretary
Grandview School District 200
06.2023 - 07.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Resolved internal/external conflicts professionally and diplomatically.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
Lead Teller
JPMorgan Chase
08.2011 - 10.2021
- Supporting our Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards.
- Recognized by colleagues and clients for customer experience and keeping controls and policy intact.
- Strong desire and ability to influence, educate and connect team, partners, and clients to technology.
- Successfully passed all Branch Audits while being Lead Teller since 2016.
- Ensure company policy is understood and put in place.
- Ensure client financial transactions are completed accurately and efficiently.
Childcare Assistant
Aby’s Daycare
07.2006 - 06.2011
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Addressed behavioral and learning issues with parents and daycare management staff.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Participated in home visits, parent meetings and developmental screenings.
- Updated records of contact, medical and progress information.
Education
Associate of Arts - Education
Yakima Valley Community College
Grandview, WA06.2026
High School Diploma -
American High School
Lansing, Illinois 12.2006
Skills
- Leadership and Team Player while meeting goals as a team
- Caring Customer Service
- Demonstrate ability to develop healthy working relationships
- Attention to detail when communicating verbally and in written formats
- Answering calls, taking messages and handling correspondence
- Maintaining calendars/schedules and arranging appointments
- Working under pressure and still maintaining great customer service
- Self-Motivated
- Conflict Resolution
- Filling documentation for appropriate retention
- Tact and discretion with client and internal information
- Effective Bilingual Communication
- Cultural Awareness
Timeline
AMP Up Summer Learning Assistant Secretary
Grandview School District 200
06.2023 - 07.2023
Assistant Secretary
Grandview School District 200
10.2021 - Current
Lead Teller
JPMorgan Chase
08.2011 - 10.2021
Childcare Assistant
Aby’s Daycare
07.2006 - 06.2011
Associate of Arts - Education
Yakima Valley Community College
High School Diploma -
American High School
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