Ana Falkowski
Jacksonville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure LOM position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Coordinator
Vacasa Vacation Rentals
01.2023 - Current
- Coordinating cleaning schedule for little over 200 properties give or take
- Communicating with homeowners and housekeepers to ensure best quality of service it's provided to homeowners and guests
- Assisting homeowners and housekeepers onboarding as Vasasa vendor.
- Training new housekeepers/homeowners or homeowners private housekeepers on how to utilize all Vacasa programs to efficiently perform their work.
- Corresponding to emails, phone calls, text messages and slack
- Coordinating inspections and communicating with PCT to ensure property is clean and ready for guest/homeowners.
- Creating, approving PO requisitions for housekeepers and linens companies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests and homeowners.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Claims Adjuster
Geico
01.2021 - 09.2021
- First point of contact for policyholders after experiencing accident
- Collect facts and review policy coverage in contract
- Review contracts carefully in order to start claims process and settlement of undisputed non-injury claims
- Coordinate appointments for policyholders for vehicle inspections along with rental reservations
- File handling and issuing payments for claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
Associate
Department of Defense Commissary Store
12.2019 - 10.2020
- Greet customers and direct them as needed
- Receive and process payments up to $10,000 daily including issuing refunds when necessary
- Maintain store shelves were stocked appropriately with correct grocery items
- Ensure there was no spoiled food on shelves.
- Developed strong rapport with customers and created positive impression of business.
- Led training sessions for new employees to ensure smooth integration into company culture and workflow.
- Paid attention to detail while completing assignments.
Operation Bar Manager
Doyle's
08.2019 - 12.2019
- Greet and direct customers
- Manage employees' schedules to ensure each shift was running appropriately
- Ensure company stays within budget including labor, costs of goods, maintenance, and supplies
- Conducted weekly meetings with staff to ensure business was running as expected
- Managing all food and alcohol orders to ensure company stayed stocked up.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Motivated staff to perform at peak efficiency and quality.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Translator/Office Clerk
Eight, Co
07.2017 - 02.2019
- Answering multiple phone lines while maintaining emails for company
- Scheduling interviews and translating contracts throughout interview
- Handling employees' schedules and ordering all supplies for office
- Daily use of Excel to track housing inspections and process payroll weekly.
- Reviewed, edited and proofread translated documents for accuracy.
- Assisted foreign language-speaking clients with inquiries.
General Manage
The Cave
08.2015 - 07.2017
- Conducted meetings with management team weekly; discussing special events, promotions, new developments, and resolving complaints
- Ensure bar inventory stayed stock and place all supply orders for company
- Assisted with hiring process and training all new employees
- Conducted monthly and quarterly business reviews along with processing payroll weekly.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Business - Business Management
American Public University System
Charles Town, WVCoastal Carolina Real Estate Academy
04.2023
Billing and Coding
Coastal Carolina Community College- North Carolina
05.2022
Nursing Aide Certificate
Coastal Carolina Community College- North Carolina
12.2013
Skills
- Vendor Relationship Management
- Policy Enforcement
- Report Preparation
- Department coordination
- Creative Thinking
- Conflict Resolution
- Problem-Solving
Certification
- North Carolina Broker License #351936
- North Carolina Notary Public
- North Carolina CNA
Languages
Portuguese
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Housekeeping Coordinator
Vacasa Vacation Rentals
01.2023 - Current
Claims Adjuster
Geico
01.2021 - 09.2021
Associate
Department of Defense Commissary Store
12.2019 - 10.2020
Operation Bar Manager
Doyle's
08.2019 - 12.2019
Translator/Office Clerk
Eight, Co
07.2017 - 02.2019
General Manage
The Cave
08.2015 - 07.2017
Bachelor of Business - Business Management
American Public University System
Coastal Carolina Real Estate Academy
Billing and Coding
Coastal Carolina Community College- North Carolina
Nursing Aide Certificate
Coastal Carolina Community College- North Carolina