Summary
Overview
Work History
Education
Skills
Powerlifting
Timeline
Generic

Ana Feliciano

Chicopee,MA

Summary

SUMMARY Professional HR expert with 17 years of comprehensive experience in organizational structure, employee wellness, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.

Overview

21
21
years of professional experience

Work History

Wellness and Worklife Consultant

Baystate Health
07.2022 - Current
  • Gathered and distributed educational literature with goals of educating larger groups on healthy living.
  • Organized and led seminars and classes for employee's, providing tips and advice for lifestyle changes and healthy living.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for employees.
  • Developed strategic component development plans to support future projects.
  • Updated stakeholders on key milestones for projects.
  • Build relationships with community resources.
  • Integrate new software/applications to improve the well-being of team members.
  • Evaluated employee needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for employees.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for department operations, implementing targeted solutions to increase productivity.
  • Analyzed data sets to identify trends and opportunities for process improvements within the organization.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Developed and maintained strong leadership relationships, ensuring high levels of satisfaction for all parties.

Leave of Absence Specialist

Baystate Health
01.2021 - 07.2022
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Developed and employed website industry network to acquire up-to-date and relevant applicant sources.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Administrative Coordinator

Baystate Health
01.2019 - 12.2020
  • Managing deadlines and progress within department.
  • Verbal and written communication between Baystate Health and outside parties related to Behavioral Health.
  • Organization and time management to manage multiple tasks, sometimes for multiple projects, at once.
  • Coordinate and schedule various meetings within organization as well as with outside parties.
  • Manage and organize contracts.
  • Re-credentialing for BMC, BMP and all Behavioral Health departments within Baystate Health.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Collaborated in timely processing of billing and accounts receivables.
  • Addressed questions and managed communications with patients and insurance agents.
  • Transcribed meeting minutes for management's records.
  • Coordinated meetings regularly by reserving conference rooms and sending electronic meeting invitations to participants.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Reduced intake processes time by developing application tracking and filing systems.
  • Responded to questions and managed communications with patients.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Made travel arrangements for staff members.
  • Handled patient scheduling, check-in, check-out and processing.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
  • Organized international and domestic travel arrangements for up to six staff members, including all transportation and hotel stays.
  • Prepared monthly financial reports to assist business leaders with key decision making and strategic operational planning.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Practice Associate

Baystate Vascular Services
01.2012 - 01.2019
  • Multi-resource and multi-faculty scheduling activities for physicians/providers, surgical services, and associated ancillary appointments.
  • Collect demographic and insurance information necessary to appropriately schedule appointments.
  • Obtain required insurance authorizations from referring physicians.
  • Ensures admission status is appropriate for type of procedure and insurance.
  • Assess appropriateness of requests and resolve any discrepancies per unit procedures.
  • Coordinate and schedule multiple disciplines.
  • Maximize utilization of schedules across multiple facilities, locations, practices and ancillary areas.
  • Provide accurate triage requests using approved protocols.
  • Forward appropriate requests to clinical triage.
  • Pre-register patients as assigned.
  • Actively participated in Cultural Compass committee.
  • Currently writing fitness article for Access Happenings, informative newsletter within Access family.

Administrative Coordinator

Baystate Vascular Services
01.2007 - 01.2012
  • Patient registration, check in average of 50+ patients per day as well as check out.
  • Assisted patient's by answering questions, responding to inquiries and handling telephone requests.
  • Scheduled any vascular testing and follow up visits with providers.
  • Knowledgeable with broad range of health insurances.
  • Managed busy vascular lab schedule.
  • Chart prep for all patients seen in office on week by week basis.
  • Triaged messages accordingly.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.

Practice Associate

Baystate Brightwood Medical Clinic
01.2006 - 01.2007
  • Handled patient incoming calls.
  • Chart creation.
  • Charge ticket verification.
  • Patient registration.
  • Medical records requests.
  • CIS, Centricity and SMS trained.
  • Organized patient correspondence.
  • Billing both PBO and Patient Accounting.
  • Part of redesign team for patient care pilot program

Guest Service Attendant

Baystate Health and Nutrition Services
01.2005 - 01.2006
  • Established proven record of accomplishment in sales, Customer relations, and administrative functions covering various service and environments.
  • Provide consistent, quality customer service, address problems in timely manner.
  • Solely managed satellite Cafe that served over 100+ people per day.
  • Assist in product merchandising and utilize strong communication skills in advancing awareness of product and service.
  • Excellent computer skills experienced in Windows based programs such as Word and Excel.
  • Manage cash transactions; ensure accuracy and accountability of all monetary activities.
  • Promote positive customer/employee relations; maintain high standard of professionalism.
  • Team player able to lead, manage and coordinate large inventory orders.
  • Perform various administrative duties; ensure compliance with company procedures.

Education

Bachelor of Science - Health Sciences Administration

Graduate Bay Path University
Longmeadow, MA
07.2020

Some College (No Degree) - Health Sciences

Holyoke Community College
Holyoke, MA

High School Diploma -

The High School Of Science And Technology
Springfield, MA
05.2001

Skills

  • Public speaking
  • Project leadership
  • Team leadership & development
  • Client relationships
  • Correspondence Preparation
  • Data Confidentiality
  • Report analysis
  • Data Collection
  • Documentation and control
  • Payroll and budgeting
  • Employment Data Tracking
  • Strategic planning
  • Policy and Procedure Writing

Powerlifting

Competitive powerlifter for three years, and avid hiker.

Timeline

Wellness and Worklife Consultant

Baystate Health
07.2022 - Current

Leave of Absence Specialist

Baystate Health
01.2021 - 07.2022

Administrative Coordinator

Baystate Health
01.2019 - 12.2020

Practice Associate

Baystate Vascular Services
01.2012 - 01.2019

Administrative Coordinator

Baystate Vascular Services
01.2007 - 01.2012

Practice Associate

Baystate Brightwood Medical Clinic
01.2006 - 01.2007

Guest Service Attendant

Baystate Health and Nutrition Services
01.2005 - 01.2006

Bachelor of Science - Health Sciences Administration

Graduate Bay Path University

Some College (No Degree) - Health Sciences

Holyoke Community College

High School Diploma -

The High School Of Science And Technology

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