Ana Flores

• Providing excellent customer service by greeting customers promptly, answering customers' questions, and providing information on store procedures or policies.
• Assisting customers over the phone regarding store operations, product information, and order placement.
• Conducting price checks for special orders or discounts, as requested by customers.
• Operating the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
• Issuing receipts, refunds, credits, or change due to customers.
• Exceeding customer satisfaction by finding creative solutions to problems.

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Booked, rescheduled, and canceled rooms, suites, studios, cabins, and houses for guests all over the USA and Canada.
• Documented guest inquiries and feedback and entered service delivery suggestions in company database.
• Evaluated guest feedback to identify areas for improvement in the call center operations.

Scheduled appointments and meetings for secretary to optimize time management.

• Answered incoming calls for the secretary and the business.
• Prepared various documents including letters, memos, reports, spreadsheets, and presentations using Excel and Microsoft Word.
• Managed inventory and supplies to guarantee availability of necessary materials.
• Assisted customers with document completion and appointment scheduling.
• Resolved customer inquiries with knowledgeable support, enhancing overall satisfaction.