Ana Garnica

Phoenix,AZ

Summary

Reliable and punctual worker. Committed to improving work for the better as well as work well with other coworkers to get the job done. Making sure everything is organized and ready for a great shift. Experience with providing exceptional customer service, always looking for room of improvement.

Overview

years of professional experience

Work History

Team Leader

Jack In The Box

09.2019 - 01.2021

Built strong relationships with customers through positive attitude and attentive response.
Assisted restaurant manager with new hire processing and existing training programs.
Cross-trained and provided back up for any position that needed it.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Led team during shift while providing exceptional customer service.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Maximized efficiency by removing safety hazards and debris from work areas.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Adhered to rigorous standards for customer service, merchandising and operational safety.

Hostess

The Horny Toad

10.2018 - 09.2019

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations and communicated changes to guests.
Monitored seating area and checked restrooms every 30 minutes to keep spotless.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assisted managers with quickly resolving service- and food-related issues.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Used cash registers and credit card machines to cash out customers.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
In charge of gift shop (selling, stocking and taking inventory.)
Answered customer questions about hours, seating and gift shop information.
Collaborated with kitchen to inform customers of wait times and answer questions about food.

Education

High School Diploma -

Arizona State University

Phoenix

05.2024

Skills

Daily workflow improvement
Performance improvement
Sales expertise
Cash Handling

Flexible & Adaptable
Punctual
Organized
Good communication

Languages

English

Spanish

Timeline