Ana Florio-Ditinger
New York,NY
Summary
Accomplished General Manager with a proven track record at Parm Mulberry - Major Food Group. Consistently enhances operational efficiency and ensures customer satisfaction. Demonstrates expertise in P&L Management and Staff Supervision, substantially improving service quality and financial health. Skilled in staff training and loss prevention. Leadership style fosters a positive and results-driven work environment.
Overview
20
20
years of professional experience
Work History
General Manager
Parm Mulberry - Major Food Group
09.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of food, beverages, and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Parm UWS - Major Food Group
03.2022 - 09.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Location Scout
Self-employeed
08.2020 - 02.2022
- Negotiated contracts and fees for using locations.
- Traveled to different locations to scout and select appropriate ones for various scenes.
Bartender
The Lobster Club - Major Food Group
10.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Santina - Major Food Group
02.2018 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Bartender
Etcetera Etcetera Restaurant
08.2010 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Server
Bella Cucina Restaurant
09.2004 - 08.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Parm Mulberry - Major Food Group
09.2023 - 10.2024
Restaurant Manager
Parm UWS - Major Food Group
03.2022 - 09.2023
Location Scout
Self-employeed
08.2020 - 02.2022
Bartender
The Lobster Club - Major Food Group
10.2019 - 03.2020
Bartender
Santina - Major Food Group
02.2018 - 03.2020
Head Bartender
Etcetera Etcetera Restaurant
08.2010 - 01.2019
Server
Bella Cucina Restaurant
09.2004 - 08.2010
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