Ana Fonseca
Lake Wales,FL
Summary
Skilled Overnight Stocker experienced in [Type] environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic stocking willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering 8 month experience to a challenging new position. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
4
4
years of professional experience
Work History
Over Night Stoking
Waltmart
05.2022 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Completed regular cycle counts and inventory audits.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Managed orders to verify accuracy of incoming and outgoing shipments.
- Conducted daily inventory counts and verified accuracy of product levels.
Customer Service Associate
Caliber Car Wash
07.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Laundry Attendant
Hamton Inn
01.2019 - 06.2021
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
Education
Ph.D. - Radiologic Technology
Valencia College
Orlando, FL05.2024
Skills
- Update Signs
- Housekeeping Duties
- Customer Transactions
- Stockroom Rotation
- Surface Work
- Customer Loyalty
- Stocking Shelves
- Serve Customers
- Product and Service Sales
- Stocking and Replenishing
- Moving Merchandise
- Moving Boxes
- Performance Goals
Timeline
Over Night Stoking
Waltmart
05.2022 - Current
Customer Service Associate
Caliber Car Wash
07.2021 - 04.2022
Laundry Attendant
Hamton Inn
01.2019 - 06.2021
Ph.D. - Radiologic Technology
Valencia College