Ana Frias
Haverhill,MA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at LDT Transportation through expert time management and exceptional customer service. Skilled in safe driving practices and relationship building, consistently achieving high cleanliness and punctuality ratings. Demonstrated flexibility and attention to detail, leading to significant improvements in service delivery and client trust.
Overview
15
15
years of professional experience
Work History
Driver
LDT Transportation
02.2022 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Assembly Line Worker
ZOLL Medical Corporation
02.2020 - 03.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Followed outlined specifications to implement assembly plans.
Assembler
Heart Medical Equipment
01.2019 - 02.2020
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Followed outlined specifications to implement assembly plans.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Tested finished products to perform quality assurance and identify discrepancies.
- Streamlined assembly process, significantly reducing time to market for new products.
Housekeeper
Emmaus Inc
02.2009 - 04.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Education
Home Health Aide ( HHA) -
Spectrum Health Training Center
Lowell, MA05.2016
GED -
Commonwealth Parkville School
SAN Juan Puerto Rico05.2006
Bachiller -
Liceo Juan Pablo Duarte
Dominican Republic09.2001
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Safe Driving Practices
- Punctual and Reliable
- Flexible Schedule
- Punctuality
- Safety Management
- Relationship Building
- Equipment monitoring
- Language Fluency
- Multitasking Abilities
- Self Motivation
- Excellent Communication
- Organizational Skills
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Driver
LDT Transportation
02.2022 - 01.2024
Assembly Line Worker
ZOLL Medical Corporation
02.2020 - 03.2021
Assembler
Heart Medical Equipment
01.2019 - 02.2020
Housekeeper
Emmaus Inc
02.2009 - 04.2017
Home Health Aide ( HHA) -
Spectrum Health Training Center
GED -
Commonwealth Parkville School
Bachiller -
Liceo Juan Pablo Duarte