Ana Fudurić
Radolfzell Am Bodensee
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and ready for new challenges
Overview
12
12
years of professional experience
Work History
Audi Expert
Porsche Inter Auto D.o.o
04.2017 - 03.2024
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful presentation strategies to maximize customer satisfaction and profit.
- Increased dealership revenue with effective presentation strategies tailored to individual client needs.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Exceeded monthly My Audi targets through consistent follow-up.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Prioritized helping customers over completing other routine tasks in store.
Freelance Photographer
Self Employed
07.2013 - 03.2017
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
- Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
- Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.
- Continuously updated technical knowledge through workshops and online resources to stay current on industry trends and advancements.
- Photographed high-quality images for various print and digital projects.
- Customized photography strategies based on intended use and client preferences.
- Captured stunning images for variety of projects.
Housekeeping and Laundry Attendant
Four Points By Sheraton
02.2013 - 08.2013
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Restaurant Server
Hotel Laguna
06.2012 - 12.2012
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
High School For Tourism
Zagreb06.2012
Skills
- Calm Under Pressure
- Problem Resolution
- Decision-Making
- Analytical Thinking
- Cultural Awareness
- Organizational Skills
- Multitasking
- Special programs in car industry ( VU3, Partner Net, My Audi GO, GDPR Manager)
- Friendly, Positive Attitude
- Reliability
Languages
Croatian
Native language
English
Advanced
C1
German
Elementary
A2
Timeline
Audi Expert
Porsche Inter Auto D.o.o
04.2017 - 03.2024
Freelance Photographer
Self Employed
07.2013 - 03.2017
Housekeeping and Laundry Attendant
Four Points By Sheraton
02.2013 - 08.2013
Restaurant Server
Hotel Laguna
06.2012 - 12.2012
High School Diploma -
High School For Tourism
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