Ana Funes
San Francisco,CA
Summary
Committed and hardworking Deli manager with 1 years of experience directing Kroger food service. Well-rounded leader with talent for supervising employees . Swift problem solver with quick and effective solutions to wide array of issues.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Deli Manager
Kroger
08.2022 - 06.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
Cashier
Foodsco
06.2018 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
Metapan
12.2016 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
No Degree - Social Work
Francisco Gavidia University
El Salvador 06.2000
Skills
- Customer Service
- Employee Supervision
- Task Delegation
- Inventory Management
- Food Safety Compliance
- Staff Training
- Sanitation Standards
- Critical Thinking
- Inventory Control
- Cash Handling
- Service Training
Languages
Spanish
Native or Bilingual
Timeline
Deli Manager
Kroger
08.2022 - 06.2023
Cashier
Foodsco
06.2018 - 08.2022
Waitress
Metapan
12.2016 - 06.2018
No Degree - Social Work
Francisco Gavidia University