Ana Gabriela Loredo Gamez
Phoenix
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Arizona Department of Revenue, ADOR
03.2025 - 06.2025
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Complied with call center quality standards by maintaining accuracy and speed.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Pharmacy Technician/Adjudicator
Pharmerica
08.2023 - 07.2024
- Verified that information in the computer system was up-to-date and accurate.
- Created monthly reports for records, closed terminated records and completed chart audits.
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Identified and resolved system and account issues.
- Updated departmental standard operating procedures and database to accurately reflect the current practices.
- Identify and resolve patient billing complaints.
- Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
- Reviewed private pay billing statements for correctness and accuracy of charges.
- Worked with residents, patients, facilities, and family members regarding charges, complaints, and collection activities.
- Review facility unbilled charges for correctness and accuracy of charges.
- Respond to written customer inquiries regarding account status within forty-eight (48) hours.
- Research customer's account and document follow-up appropriately.
- Prior authorizations, insurance audits.
- Ordered and maintained all pharmacy supplies.
- Communicate and troubleshoot problems that interfere with the payment of claims.
Online Fulfillment/Cashier
Walmart
06.2021 - 01.2023
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Obtain merchandise from bins or shelves.
- Keep records of out-going orders.
- Requisition additional materials, supplies, and equipment.
Pharmacy Technician
CVS Pharmacy
11.2021 - 05.2022
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Operate a cash register to process cash or credit sales.
- Prepare prescription labels by typing or operating a computer and printer.
- Accept prescriptions for filling, gathering and processing necessary information.
Courier, Process Server
Liddy Legal Services
03.2021 - 06.2021
- Prepare dockets or calendars of cases to be called, using typewriters or computers.
- Record case dispositions, court orders, or arrangements made for payment of court fees.
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
- Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
- Prepare documents recording the outcomes of court proceedings.
- Instruct parties about timing of court appearances.
- Explain procedures or forms to parties in cases or to the general public.
- Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
VCS Representative
Amazon
05.2020 - 01.2021
- Implement or monitor processes to reduce property or financial losses.
- Identify and report merchandise or stock shortages.
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Sales Associate
The UPS Store
03.2019 - 12.2019
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
Education
Criminal Justice -
Phoenix College
Phoenix, Arizona05.2025
Pharmacy Technician - undefined
Penn Foster
Phoenix, Arizona05.2025
Skills
- Creativity
- Critical Thinking
- Public Speaking
- Teamwork Skills
- Collaboration
- Adaptability
- Negotiation
- Empathy
- Decision Making
- Leadership skills
- Administrative skills
- Interpersonal Skills
- Problem Solving
- Customer Service Skills
- Communication
- Active Listening
- Professionalism
- Conflict Resolution
- Customer Service
- Management
- Organization
Languages
Spanish
Timeline
Customer Service Cashier
Arizona Department of Revenue, ADOR
03.2025 - 06.2025
Pharmacy Technician/Adjudicator
Pharmerica
08.2023 - 07.2024
Pharmacy Technician
CVS Pharmacy
11.2021 - 05.2022
Online Fulfillment/Cashier
Walmart
06.2021 - 01.2023
Courier, Process Server
Liddy Legal Services
03.2021 - 06.2021
VCS Representative
Amazon
05.2020 - 01.2021
Sales Associate
The UPS Store
03.2019 - 12.2019
Pharmacy Technician - undefined
Penn Foster
Criminal Justice -
Phoenix College
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