Ana Galli

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• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Resolve problems with our customers and help them with accuracy and efficiency
• Update insurance from the carriers
• Enter data and print invoices of the loads and send them to our customers
• Provide product services information and transfer calls to dispatchers
• Update phone list weekly from our employees.

• Train new team members to assist our Department by providing hands-on lessons
• Work in accordance with FDA, ISO & DOT regulations to ensure adherence to laws
• Track labor hours of every employee for all three shifts
• Research and run necessary reports
• Demineralize Bulk for Planning
• Help IPBB, Dermis, Trinity
• Reconcile all process bar codes labels, this includes scanning 90 to 300 processed and unprocessed labels.

• Executed financial transactions according to FDIC policies and procedures
• Consolidated activities from the tellers and proof the money from the vault
• Opened sub-accounts for lawyers and tenants accounts
• Posted billing statements to over 1,000 customers
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.