Ana Garcia
St.Petersburg,FL
Summary
Adept at leading teams to exceed cleanliness standards and customer satisfaction at Ana Garcia, I leveraged workload prioritization and staff training to increase client retention. Skilled in chemical handling and complex problem-solving, my background includes enhancing security and service quality at LaGuardia Airport, contributing to a safer, more efficient environment. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
32
32
years of professional experience
Work History
Cleaning Crew Supervisor
Ana Garcia
06.2016 - Current
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Managed laundry sorting, washing, drying, and ironing.
- Increased customer retention rate by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.
Customer Service Cashier
Home Depot
01.2012 - 02.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Security Officer
LaGuardia Airport
06.1992 - 03.1995
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
Associate of Arts - Cosp
New York, NYSkills
- Workload prioritization
- Waste disposal
- Sanitation Standards
- Chemical Handling
- Training and mentoring
- Staff Training and Development
- Surveillance
- Emergency Response
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Cleaning Crew Supervisor
Ana Garcia
06.2016 - Current
Customer Service Cashier
Home Depot
01.2012 - 02.2017
Security Officer
LaGuardia Airport
06.1992 - 03.1995
Associate of Arts - Cosp
Similar Profiles
Aidan CorrieAidan Corrie
Work Study Researcher at Arcadia University, Ana Maria GarciaWork Study Researcher at Arcadia University, Ana Maria Garcia
Lourdes PerezLourdes Perez
Retail Sales Associate Cashier at La Garcia (Garcia Store & Bakery)Retail Sales Associate Cashier at La Garcia (Garcia Store & Bakery)
Muhammad Zubair UsmaniMuhammad Zubair Usmani
Head of Department Payable at Ana & Batla Industries Pvt Ltd, Olefins Pvt Ltd & Ana InternationalHead of Department Payable at Ana & Batla Industries Pvt Ltd, Olefins Pvt Ltd & Ana International