Ana Garcia

• Provided referrals to appropriate medical, mental health, and social services.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Advocated on behalf of clients to secure necessary services and support.
• Maintained confidentiality and adhered to professional ethics and standards.
• Organized group activities to provide socialization opportunities for clients.
• Participated in professional development opportunities to stay current with best practices in case management.
• Implemented crisis intervention strategies as needed to address emergent client issues.
• Assisted with applications for government benefits, such as Medicaid and food stamps.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Conducted initial assessments to determine client eligibility for programs and services.
• Assisted clients with giving the basics, providing them with household items, and hygiene items.
• Supported family members by providing information on local support groups.
• Provided referrals to appropriate health care providers or other community resources.
• Prioritized and organized tasks to efficiently accomplish service goals.

Part Time

• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Stocked server areas with supplies before, during and after shifts.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Minimized customer wait times by taking and filling large volume of orders each day.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Increased sales of high margin menu items through effective upselling.

• Obtained patient address, insurance information, contact information and medical history.
• Scheduled evaluations and procedures for patients.
• Reviewed patient accounts identified delinquent accounts and collected due amounts.
• Spoke to patients upon arrival to determine if personal data or insurance information had changed.
• Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.

• Obtained patient address, insurance information, contact information and medical history.
• Reviewed patient accounts identified delinquent accounts and collected due amounts.
• Assisted patients in filing pertinent consent forms and payment contract forms.
• Maintained patient charts and confidential files.
• Verified, updated and entered patient information into system.
• Registered new and established patients
• Collected payments from patients and arranged payment schedules.
• Answered and managed incoming calls and emails.
• Arranged documents for insurance claims.
• Schedule and confirm patient appointments
• Verified insurace private or medicaid.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.

• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
• Facilitated prompt and accurate seating and service of all guests.
• Managed closing duties, including restocking items and reconciliation of the cash drawer.
• Completed opening and closing checklists according to set standards.
• Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.
• Consistently received a 100% rate of customer satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Delivered exceptional, friendly and fast service.