Ana Garcia
Greensboro,NC
Summary
Diligent CNA with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
First National Bank Of Pennsylvania
01.2023 - Current
- Cultivated strong customer relationships to enhance satisfaction and retention.
- Evaluated customer financial needs to recommend appropriate banking products and services.
- Processed account transactions with accuracy, maintaining compliance with bank policies.
- Collaborated with team members to streamline onboarding processes for new clients.
- Resolved customer inquiries efficiently, contributing to increased service quality ratings.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales Associate
Belk Department Store
08.2022 - 12.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained merchandise displays to optimize visibility and appeal to customers.
- Collaborated with team members to achieve sales targets and improve service quality.
- Resolved customer inquiries and complaints, fostering positive relationships and retention.
Customer Service Representative
Walgreens
01.2021 - 10.2021
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Trained new team members on customer service protocols and operational procedures.
- Processed transactions efficiently using Point of Sale (POS) systems.
- Maintained accurate inventory levels through regular stock assessments and reordering processes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fulfillment Associate
Khols Department Store
09.2020 - 01.2021
- Managed inventory levels to ensure timely product availability and minimize stock discrepancies.
- Operated warehouse equipment to efficiently pick, pack, and ship customer orders accurately.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Trained new associates on best practices for inventory management and safe equipment operation.
Sales Associate
Belk Department Store
11.2019 - 08.2020
- Conducted inventory checks to ensure stock levels met demand without overages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Tool Room Attendant
Sunland Construction
06.2019 - 10.2019
- Managed tool inventory to ensure availability and compliance with safety standards.
- Conducted routine maintenance and repair of construction tools and equipment.
- Trained new staff on proper tool handling and safety protocols.
- Streamlined tool checkout process to enhance efficiency for team members.
Certified Nursing Assistant
Ridgecrest Nursing Home
08.2018 - 02.2019
- Assisted with daily living activities, ensuring patient comfort and safety.
- Monitored vital signs, documenting changes for healthcare team review.
- Collaborated with nursing staff to develop individualized care plans.
- Provided emotional support to patients and families during challenging times.
- Trained new staff on patient care protocols and best practices.
- Implemented infection control procedures, enhancing overall patient safety.
- Advocated for patient needs, ensuring timely responses to concerns and preferences.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Front Desk Receptionist
Best Western Hotel
07.2015 - 08.2018
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and maintained accurate records in property management system.
- Trained and mentored new front desk staff on procedures and customer service standards.
Education
Associate in General Education (AGE)-Nursing -
Guilford Technical Community College
Jamestown, North Carolina, NC05-2026
High School Diploma -
Surry Early College High School Of Design
Dobson, NC05-2018
Skills
- Customer relationship management
- Financial product recommendations
- Transaction processing accuracy
- Compliance adherence
- Team collaboration
- Conflict resolution strategies
- Client needs assessment
- Cash handling procedures
- Communication skills
- Customer satisfaction initiatives
- Relationship building and management
- Bilingual customer support
- Patient care assistance
- Vital sign monitoring
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Banker
First National Bank Of Pennsylvania
01.2023 - Current
Sales Associate
Belk Department Store
08.2022 - 12.2022
Customer Service Representative
Walgreens
01.2021 - 10.2021
Fulfillment Associate
Khols Department Store
09.2020 - 01.2021
Sales Associate
Belk Department Store
11.2019 - 08.2020
Tool Room Attendant
Sunland Construction
06.2019 - 10.2019
Certified Nursing Assistant
Ridgecrest Nursing Home
08.2018 - 02.2019
Front Desk Receptionist
Best Western Hotel
07.2015 - 08.2018
Associate in General Education (AGE)-Nursing -
Guilford Technical Community College
High School Diploma -
Surry Early College High School Of Design