Ana Garcia Guevara
Registered Behavior Technician
Sunny Isles Beach,FL
Summary
Caring and compassionate Registered Behavior Technician; implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Preschool Assistant Teacher
Ramon Lopez Pena
La Habana,Cuba, La Habana
2018.01 - 2019.06
- Taught children with creative approaches, methods, and techniques.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Prepared for lessons by gathering educational materials and setting up equipment.
Administrative Assistant
Zycron Solutions
Cuba
2019.06 - 2021.03
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Coordinated appointments, meetings, and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Store Manager Assistant
Sproutz Restaurants
Sunny Isles Beach, FL
2021.03 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details, and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
Bachelor of Arts - Physical Culture And The Sport
2017.09 -
- 3.7 GPA
High School Diploma -
2014.09 -
Skills
Goal-OrientedCommunication SkillsAttention to DetailsTeam Player
Multitasking Abilities
Social skill development
Flexibility and adaptability
Ability to remain professional in high stress situation
Maintaining confidentiality
Timeline
Store Manager Assistant - Sproutz Restaurants
2021.03 - Current
Administrative Assistant - Zycron Solutions
2019.06 - 2021.03
Preschool Assistant Teacher - Ramon Lopez Pena
2018.01 - 2019.06
University Manuel Fajardo - Bachelor of Arts, Physical Culture And The Sport
2017.09 -
Ruben Martinez Villena - High School Diploma,
2014.09 -