Ana Garza
Laredo
Summary
Detail-oriented professional with a versatile background in nail care and technical support. Known for exceptional problem-solving skills and commitment to customer service excellence, aiming to drive client engagement and satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Manicurist and Pedicurist
Self Employed
02.2016 - Current
- Provided high-quality manicures and pedicures tailored to individual client preferences.
- Developed and maintained strong client relationships through exceptional service and follow-up.
- Ensured compliance with health and safety regulations during all nail care procedures.
- Utilized advanced nail techniques, including gel application and nail art, to enhance service offerings.
- Managed appointments and scheduling to optimize workflow and minimize client wait times.
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Conducted regular assessments of tools and equipment to ensure quality performance standards were met.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
Nail Salon Manager
Onails
02.2016 - 01.2019
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Produced employee Schedules
- Kept every safety protocol in effect
- Helped with payroll
- Kept a detailed log of all Nail Techs
Technical Support Representative
Concentrix
04.2015 - 02.2017
- Diagnosed and resolved hardware and software issues efficiently.
- Educated users on product features and troubleshooting techniques.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Reduced call handling time, implementing efficient diagnostic protocols.
Customer Service Representative
Convergys
01.2010 - 08.2013
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed high-volume calls while maintaining professionalism and empathy in all interactions.
- Assisted in training new team members on customer service protocols and system navigation.
- Utilized CRM software to track customer interactions and follow-up actions effectively.
- Achieved high customer satisfaction ratings by actively listening and addressing concerns promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Cosmetology License - Cosmetology
Laredo Beauty College
Laredo, TX04-2015
Skills
- Gel application
- French manicure
- Client consultation
- Acrylic application
- Technical support
- Technical troubleshooting
- Call center operations
- Customer service expert
- Active listening
- Software installation
- Ticket support system management
- Critical thinking
- Complaint handling
- Conflict resolution
- Client relations
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- De-escalation techniques
Languages
Spanish
Native or Bilingual
Timeline
Manicurist and Pedicurist
Self Employed
02.2016 - Current
Nail Salon Manager
Onails
02.2016 - 01.2019
Technical Support Representative
Concentrix
04.2015 - 02.2017
Customer Service Representative
Convergys
01.2010 - 08.2013
Cosmetology License - Cosmetology
Laredo Beauty College