Ana Giacomelli
Morristown,NJ
Summary
Student Experience and Program Coordination professional with over 10 years of experience supporting international students across ESL, higher education, and global exchange programs. Recognized as Academic Advisor of the Year (2023) for excellence in student support and advising. Proven ability to manage high-volume student caseloads, coordinate cross-cultural stakeholders, and provide end-to-end student support from onboarding through program completion. Experienced in student case management, CRM systems, compliance documentation, and remote collaboration across global teams. Native Portuguese speaker with fluency in English and Italian and advanced Spanish.
Overview
17
17
years of professional experience
Work History
Student Experience Coordinator
Educatius
08.2025 - Current
- Serve as primary Student Experience Coordinator for Educatius’ largest sending market, Brazil, supporting approximately 350 Brazilian students within a global cohort of 900 students.
- Act as the main liaison between international students, families, host families, schools, agents, and internal departments throughout the program lifecycle.
- Coordinate student onboarding, placement follow-up, ongoing support, and issue resolution across multiple time zones.
- Manage complex student cases involving relocations, housing concerns, academic issues, cultural adjustment, and behavioral incidents.
- Maintain detailed student records, case notes, and compliance documentation in internal systems to ensure continuity and accountability.
- Collaborate with cross-functional global teams (placements, compliance, admissions, and regional partners) to align student experience with program standards and policies.
- Support student retention and satisfaction through proactive outreach, early intervention, and culturally responsive advising.
English Teacher
Speak Tech Campus
06.2025 - 08.2025
- Taught English for Academic and Professional Purposes in a technology-immersion program for Italian university students.
- Designed project-based lessons integrating English communication with teamwork and presentation skills.
- Supported cross-cultural collaboration among multilingual groups.
Head of Materials and Assessments
Uceda International
10.2021 - 06.2025
- Led curriculum and assessment projects end-to-end, coordinating cross-functional teams of writers, editors, designers, and instructional specialists.
- Directed the development and continuous improvement of CEFR-aligned assessments, using performance data to inform revisions and ensure accreditation compliance.
- Managed production of two C1-level textbooks, delivering projects on schedule while maintaining pedagogical and editorial quality standards.
- Established quality-assurance processes across curriculum and assessment workflows and mentored team members to support consistency and accountability.
Academic Advisor and ESL Instructor
Uceda International
06.2020 - 06.2025
- Teach advanced ESL courses (B2–C1) in academic reading, writing, listening, and speaking to adult and international students.
- Mentor students on academic and professional goals, facilitating smooth transitions to college and workplace contexts.
- Coordinated initiatives that increased program enrollment by 220 % (from 25 to 80 students per year) through improved advising and instructional design.
- Maintained detailed student records, ensuring compliance with accreditation and institutional standards.
Private Caretaker
Self-employed
01.2014 - 01.2020
- Provided full-time care for children ranging from 0 to 8 years old, assisting with their emotional, social, and cognitive development.
- Coordinated daily routines including meals, educational activities, playtime, and transportation.
- Maintained strong, trusting relationships with families; consistently rehired and referred.
- Recognized for reliability, adaptability, and excellent communication.
Bilingual Executive Assistant to the CEO
Frigorico Silva
10.2008 - 12.2010
- Provided full-time care for children ranging from 0 to 8 years old, assisting with their emotional, social, and cognitive development.
- Coordinated daily routines including meals, educational activities, playtime, and transportation.
- Maintained strong, trusting relationships with families; consistently rehired and referred.
- Recognized for reliability, adaptability, and excellent communication.
English/Portuguese Language Instructor
Bright Idiomas
12.2010 - 12.2013
- Designed and implemented CEFR-aligned Portuguese learning curricula for students of varying proficiency levels.
- Developed and localized teaching materials to address the unique challenges of Portuguese language acquisition.
- Taught English to Portuguese speakers and Portuguese to international students and professionals.
Education
Master of Arts - Applied Linguistics
Dalarna University
Falun, Sweden05-2026
Professional TEFL/TESOL 120-hour Master Certificate -
Bridge Education Group
01-2025
Applied Artificial Intelligence - Natural Language Processing
Microsoft
01.2024
CEA Accreditation Workshop Certification - undefined
Commission on English Language Accreditation
01.2023
Graduate Certificate - Educational Neuroscience
Estácio de Sá University
01.2021
Bachelor of Arts - Linguistics and Languages
Estácio De Sá University
01.2013
Skills
- International Student Support & Advising
- Global Program Coordination
- Student Case Management
- Cross-Cultural Communication
- Stakeholder Coordination
- Program Compliance & Documentation
- CRM Systems
- Remote Collaboration Tools
PUBLICATIONS
- Summit Grammar, Uceda International Curriculum Development Department (a 10-unit, C1-level Grammar textbook)
- Summit Integrated Skills, Uceda International Curriculum Development Department (a 10-unit, C1-level Integrated Skills textbook)
Timeline
Student Experience Coordinator
Educatius
08.2025 - Current
English Teacher
Speak Tech Campus
06.2025 - 08.2025
Head of Materials and Assessments
Uceda International
10.2021 - 06.2025
Academic Advisor and ESL Instructor
Uceda International
06.2020 - 06.2025
Private Caretaker
Self-employed
01.2014 - 01.2020
English/Portuguese Language Instructor
Bright Idiomas
12.2010 - 12.2013
Bilingual Executive Assistant to the CEO
Frigorico Silva
10.2008 - 12.2010
Applied Artificial Intelligence - Natural Language Processing
Microsoft
CEA Accreditation Workshop Certification - undefined
Commission on English Language Accreditation
Graduate Certificate - Educational Neuroscience
Estácio de Sá University
Master of Arts - Applied Linguistics
Dalarna University
Professional TEFL/TESOL 120-hour Master Certificate -
Bridge Education Group
Bachelor of Arts - Linguistics and Languages
Estácio De Sá University