Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Giordani

La Puente

Summary

Dynamic Distribution Supervisor at True Religion with a proven track record in optimizing warehouse operations and enhancing team productivity. Skilled in inventory management and effective communication, I successfully reduced order processing time and implemented new distribution processes, driving efficiency and supporting continuous improvement in a fast-paced environment.

Overview

15
15
years of professional experience

Work History

Distribution Supervisor

True Religion
02.2022 - Current
  • Collaborated with other departments to develop cross-functional solutions for logistical challenges.
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Reduced order processing time with streamlined packing and shipping methods.
  • Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
  • Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
  • Optimized inventory management by conducting regular audits and updating tracking systems.
  • Improved warehouse efficiency by implementing new distribution processes and procedures.
  • Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
  • Enhanced team productivity by providing clear communication, guidance, and support to staff members.
  • Assisted in the implementation of a new Warehouse Management System, resulting in improved data accuracy and visibility.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Implementing company training programs, monitoring staff training and customer service
  • Delivering instructions to the team as directed by my manager and delivering feedback and concerns back to management
  • Support other DC departments as needed

Shipping and Receiving Lead

Juvo Plus
07.2016 - 02.2022
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Reduced order processing time with effective communication between departments for seamless workflow.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Coordinated cross-functional teams to effectively manage high-volume shipping periods, minimizing errors and delays.
  • Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Processed Amazon FBA shipping system
  • Made appointments for our shipment to be delivered on time
  • Closed shipments and properly moved our inventory with accuracy on our system to avoid descrepencies.

Warehouse Associate

Eforcity
01.2013 - 07.2016
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Lead and coach the team to ensure accuracy and efficiency pick/pack processes.Assign orders based on ship date and time, Monitor order progress.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Sales Associate

Fashion Gal
02.2010 - 12.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Business Administration And Management

Rio Hondo College
Whittier, CA

Skills

  • Shipping and receiving
  • Warehouse operations
  • Stock control
  • Warehousing operations
  • Warehouse management
  • Inventory management
  • Quality assurance
  • Supplies inventory
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Shift planning
  • Team coordination
  • Task prioritization
  • Equipment operation
  • Self motivation
  • Goal setting
  • Professionalism
  • Incident reporting
  • Quality control
  • Staff training
  • Continuous improvement
  • Written communication
  • Employee scheduling
  • Task delegation

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Distribution Supervisor

True Religion
02.2022 - Current

Shipping and Receiving Lead

Juvo Plus
07.2016 - 02.2022

Warehouse Associate

Eforcity
01.2013 - 07.2016

Sales Associate

Fashion Gal
02.2010 - 12.2012

Business Administration And Management

Rio Hondo College

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Ana Giordani