ANA GOLDMAN
Senior Care Advisor
Mundelein,IL
Summary
Persistent and proactive Client Relationship/ Business Development Manager/ Senior Care Advisor. Over 10 years experience in the healthcare industry with emphasis on the new commercial accounts and direct customer retention and providing education. Managed staff with emphasis on client and staff satisfaction for continuity and consistency. The success I've had is based on all the stakeholders having clear instructions and expectations and my role to communicate empathy, and implement successful strategies.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Transitional Care Manager
Open Arms Solutions
Northbrook, IL
10.2023 - Current
- Collaborated with healthcare professionals, families, and caregivers to ensure continuity of care during the transition process.
- Coordinated discharge planning activities with multidisciplinary teams in order to provide seamless transitions of care.
- Developed and implemented effective transitional care plans for patients transitioning from acute care settings to home or other community-based settings.
- Monitored patient progress through post-discharge follow up calls, home visits, and clinic appointments.
- Assessed patient status throughout the continuum of care and identified issues related to gaps in service delivery.
- Facilitated communication between providers involved in a patient's transition to ensure all parties were informed of changes in plan of care.
- Implemented evidence based practice guidelines aimed at improving transitional outcomes while reducing readmissions.
- Established relationships with external organizations providing services necessary for successful transitions.
- Participated in educational seminars related to Transitional Care Management best practices.
- Collaborated with other healthcare professionals to create a comprehensive team approach when treating patients.
- Represented the organization at community events such as health fairs or seminars focused on home health issues .
- Actively sought out new referral sources within local communities while building positive relationships with existing partners .
- Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams .
- Facilitated family meetings to discuss goals and objectives related to the patient's plan of care.
Business Development Manager
Relief Homecare & Medical Staffing
Skokie, IL
12.2020 - Current
- Generated $300,000 in new commercial business accounts
- Led brand awareness and community initiatives leading to 100% increase in direct hire opportunities
- Successfully expanded commercial sector to include Autism and developmentally challenged programs, solidified relationships with hospitals, skilled nursing, independent living and rehab facilities
- Developed and implemented sales and marketing plans consistent with market analysis, reflecting referral source targets
- Streamlined operations by improving processes and procedures.
Senior Client Service Manager
02.2016 - 12.2020
- Completed Para-Professional at Mecca Seton Montessori Institute
- Prepared classroom and materials according to Montessori pedagogy and needs of children
- Contributed positively to school community and fully supported school mission and goals for over 3 years
- Conducted conferences to establish and maintain consistent and clear communication with parents.
Assistant Montessori Teacher
Highland Park Montessori School
Highland Park, IL
08.2013 - 09.2015
- Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student
- Prepared classroom and materials according to Montessori pedagogy and needs of children
- Provided nurturing and stimulating educational environment
- Enhanced 4-5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
Assistant Montessori Teacher
Village Green Montessori
Libertyville, IL
05.2010 - 07.2013
Business Development Manager
Senior Helpers Corporate & Franchise
Northbrook / Des Plaines, IL
- Managed existing and developed new client relationships, identifying risk and growth opportunities
- Handled complaints, provided appropriate solutions and alternatives within appropriate time-frames, and followed up to achieve resolution
- Delivered outstanding service to clients to maintain and extend relationships for future business and referral opportunities
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Scheduled and attended meetings with clients and prospective clients as requested
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Managed client care team which included 150 caregivers and over 100 clients
- C.O.C member
- Representing company with quality-of-care education and promotions
- Hosted and participated in community outreach events to promote brand
- Educated clients on various resources, services and programs to maximize care.
Education
Associate of Arts - Education
University of Wisconsin-Milwaukee
MilwaukeeSkills
- Care Quality Assessments
- Business Development
- Territory Management
- Relationship building and rapport
- Strategic planning
- Account management
- Marketing
- Networking
- Community Outreach
- Transition Planning
- Community Relations
- Territory Growth
Affiliations
- Illinois Continuity of Care Association
- Alzheimer's Association
Certification
- Licensed CNA- 2019
- Certified Gems Trainer -Alzheimer's and Parkinson's
- Certified Trainer- Virtual Dementia Tour
- AHA Healthcare Provider CPR
- Montessori Training - Mecca Seton Montessori Institute
Accomplishments
- Certified Gems Trainer- Alzheimer's & Parkinson's
- Trained Virtual Dementia Tour Guide
- Created and implemented Montessori activities for clients with Alzheimer's, Dementia and Parkinson's.
Additional Information
Matrix, ClearCare, Adacare, Visual Staff, Pipedrive
Timeline
Transitional Care Manager
Open Arms Solutions
10.2023 - Current
Business Development Manager
Relief Homecare & Medical Staffing
12.2020 - Current
Senior Client Service Manager
02.2016 - 12.2020
Assistant Montessori Teacher
Highland Park Montessori School
08.2013 - 09.2015
Assistant Montessori Teacher
Village Green Montessori
05.2010 - 07.2013
Business Development Manager
Senior Helpers Corporate & Franchise
Associate of Arts - Education
University of Wisconsin-Milwaukee
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