Ana Gomez
San Diego,CA
Summary
Attentive Assistant Store Manager offering over 7 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors.
Overview
8
8
years of professional experience
Work History
assistant store manager
Petsmart
01.2021 - Current
- Effectively communicate and oversee department leaders, in ensuring projects are being completed in timely matter
- Hire new associates, train staff, and ensure retention
- Pay roll and utilizing Ps2 for weekly schedules and placement of staff
- Utilizing AdHoc to ensure labor hours are being distributed accordingly per upcoming projects and store events
- Provide flexibility and setting an example to my team by punctuality, and readiness to assist the team in the event of last-minute coverage needs
- Overseeing sales and 'voice of the customer' which ensured customer service was exceptional all throughout the store
- Order supplies for entire store, utilize Excell for store expense and budgeting, overseeing the P&L
- Communication with Home Office for any emergency pay or last checks.
Customer service engagment leader
Petsmart
01.2016 - 01.2021
- Oversaw the pet care department and customer service on the sales floor
- Make sure all paperwork is allocated for weekly tasks
- Assist any pet-parent with their shopping experience
- Weekly inventory counts for department to show correct on hands
- Use SAP on scanners
- Deescalate any situations with pet parents when/if they were unsatisfied with services
- Assist on truck shipments and stock sales floor
- Answer calls and direct them to corresponding departments
- Engage with as many pet-parents and educated on pet knowledge and recommended food/toys
- Ensure all associates understand our greeting methods
- Make sure all associates and taking lunches before their fifth hour, taking their 15-minute breaks
- Cleaning as they go and placing go backs away
- Fill out order forms and always make sure we have store use items to be able to complete job tasks
- Making sure to document any incidents, if any, and ensured all associates are following proper lifting standards or keeping themselves safe from any pet bites
- Always multi-tasking and ensuring all management tasks have been completed before deadlines.
Education
High school Diploma -
herbert hoover
06.2012
Skills
- Strong listening and communication skills
- Strategic planner
- Technology-focused
- Business Development
- Customer Relations
- Stock Management
- Records Management
- Incident Reports
- Shift Scheduling
- Inventory Counting
- Sales Strategies
- Retail Operations
- Work Planning and Prioritization
- Time Management
- Customer Service
- Hiring and Training
- Pricing and Markdowns
- Problem-Solving
- Staff Management
- POS Systems
Languages
Spanish
Professional
References
References available upon request.
Timeline
assistant store manager
Petsmart
01.2021 - Current
Customer service engagment leader
Petsmart
01.2016 - 01.2021
High school Diploma -
herbert hoover