Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and customer service
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Jefferson Dental & Orthodontics
03.2024 - Current
Performed in team leader capacity and organized all treatment and placement activities.
Scheduled, rescheduled, and cancelled appointments for dental patients.
Researched billing issues, scheduled appointments and verified insurance coverage.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Provided excellent customer service to create positive experiences and build patient trust.
Obtained payments from patients and scanned identification and insurance cards.
Explained treatment choices to patients and helped determine best options.
Discussing financial options with patients and applying for financial assistance
Sitting in on exams with the doctors
Sales Associate
Giorgio Armani
08.2023 - 02.2024
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Created inviting environment for customers by maintaining store organization and cleanliness.
Team Leader Member
Chick-fil-A
10.2022 - 06.2023
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Generated reports detailing findings and recommendations.
Evaluated customer needs and feedback to drive product and service improvements.
Team Leader Member
Le Macaron French Pastries
01.2021 - 02.2022
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Inversiones Eva
02.2020 - 11.2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed customer service policies and procedures to meet and exceed industry service standards.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts and Communication in Communication -
Lone Star College Cyfair
Cypress, TX
05.2023
Skills
Operational Efficiency
Team Relationships
Sales Expertise
Team Contribution
Customer Loyalty
Leadership
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Treatment Coordinator
Jefferson Dental & Orthodontics
03.2024 - Current
Sales Associate
Giorgio Armani
08.2023 - 02.2024
Team Leader Member
Chick-fil-A
10.2022 - 06.2023
Team Leader Member
Le Macaron French Pastries
01.2021 - 02.2022
Customer Service Representative
Inversiones Eva
02.2020 - 11.2020
Associate of Arts and Communication in Communication -
Lone Star College Cyfair
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