ANA GOMEZ
Cypress
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and customer service
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Jefferson Dental & Orthodontics
2024.03 - Current
- Performed in team leader capacity and organized all treatment and placement activities.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Explained treatment choices to patients and helped determine best options.
- Discussing financial options with patients and applying for financial assistance
- Sitting in on exams with the doctors
Sales Associate
Giorgio Armani
2023.08 - 2024.02
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Team Leader Member
Chick-fil-A
2022.10 - 2023.06
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Leader Member
Le Macaron French Pastries
2021.01 - 2022.02
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Inversiones Eva
2020.02 - 2020.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts and Communication in Communication -
Lone Star College Cyfair
Cypress, TX05.2023
Skills
- Operational Efficiency
- Team Relationships
- Sales Expertise
- Team Contribution
- Customer Loyalty
- Leadership
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Treatment Coordinator
Jefferson Dental & Orthodontics
2024.03 - Current
Sales Associate
Giorgio Armani
2023.08 - 2024.02
Team Leader Member
Chick-fil-A
2022.10 - 2023.06
Team Leader Member
Le Macaron French Pastries
2021.01 - 2022.02
Customer Service Representative
Inversiones Eva
2020.02 - 2020.11
Associate of Arts and Communication in Communication -
Lone Star College Cyfair
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