Summary
Overview
Work History
Education
Skills
Timeline
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Ana Gonzalez

Austin,Tx

Summary

Dedicated Customer Service professional with knowledge of professional service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Team Member

Target
Austin, TX
11.2021 - Current


  • I make sure my department is stocked and organized.
  • I help unload the merchandise truck we get everyday by sorting packages by department and stacking them safely onto the pushing flats.
  • Whenever new items arrive, I set up the areas they will be transitioning into.
  • I help guests locate items around the store.
  • I answer the phone when guests call with questions about merchandise in my area.

Receptionist/ Appointment Coordinator

Austin Children’s Dentistry
Austin, TX
04.2021 - 11.2021
  • Answered phones/ emails, set appointments, and answered dental/payment questions as well as called/ emailed patients that are scheduled to confirm their appointments
  • Helped check out when needed by collecting balances, creating treatment plans, and setting future appointments
  • Helped translate for Spanish speaking patients when there wasn't anyone else who could help
  • Verified Insurance before patients appointments and made sure to let them know if something wasn't covered and how much it would cost so that they could decide whether or not they wanted to get it done
  • Put together future dates, enter procedures for future appointments, and put together paperwork that patients will need to sign once they arrive.

Cashier/ Receptionist/ Translator/ Appointment Coordinator

Covert Cadillac
Austin, TX
02.2020 - 03.2021
  • Answered phones and transferred them to the designated person
  • Helped answer customer questions about service and set up appointments to bring in vehicles
  • Helped translate for all spanish speaking customers, I was the only person who spoke spanish in the service department
  • Closed invoices once customers had paid
  • Handled cash, card, and check transactions in person and over the phone
  • Balanced the drawer everyday before the end of my shift, always figured out where missing money was and reported it to the designated person.

Cashier

Walmart
Rowlett, TX
09.2019 - 02.2020
  • Greeted customers and helped them leave the store with a great experience
  • Handled cash, credit, and check transactions
  • Helped in other areas when asked, such as helping with online pick ups or .
  • Worked flexible schedule and extra shifts to meet business needs.

Shift Lead

Wing Stop
Aurora, CO
09.2018 - 09.2019
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
  • Complied with all company safety procedures, policies and regulations to promote safe working environment
  • Trained and supervised team member to maximize performance and meet daily objectives
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities
  • Mentor team members on techniques necessary to complete job tasks
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Upheld high standards of productivity and quality in all areas of operations

Crew Member

Wendys
Aurora, CO
12.2016 - 08.2018
  • Drove team success by completing cleaning jobs quickly and accurately
  • Upheld high standards of productivity and quality in all areas of operations
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Cleaned and washed food equipment to maintain excellent functionality and productivity
  • Volunteered to take on additional crew duties, including grill and sandwich maker duties when fellow crew members fell ill

Education

High School Diploma -

Gateway High School
Aurora, CO
05.2019

Skills

  • Computer Skills
  • Time management
  • Critical thinker
  • Fluent in English and Spanish
  • Multitasker
  • Work great under pressure
  • Strong communicator
  • Organized
  • Great with numbers
  • Dependable and reliable
  • Detail-oriented
  • Willingness to Learn

Timeline

Team Member

Target
11.2021 - Current

Receptionist/ Appointment Coordinator

Austin Children’s Dentistry
04.2021 - 11.2021

Cashier/ Receptionist/ Translator/ Appointment Coordinator

Covert Cadillac
02.2020 - 03.2021

Cashier

Walmart
09.2019 - 02.2020

Shift Lead

Wing Stop
09.2018 - 09.2019

Crew Member

Wendys
12.2016 - 08.2018

High School Diploma -

Gateway High School

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Ana Gonzalez