Ana Gonzalez
Anaheim,CA
Summary
Driven Operations Manager with a proven track record at STG Logistics, enhancing operational efficiency and employee retention through effective team leadership and inventory management. Excelled in fostering customer satisfaction and implementing quality assurance controls, demonstrating exceptional problem-solving and planning skills. Looking to obtain a challenging position that will enable me to utilize and advance my skills while contributing to the continued success of the company,
Overview
12
12
years of professional experience
Work History
Operations Manager
STG Logistics
2021.10 - 2023.11
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse Supervisor
STG Logistics
2020.12 - 2021.10
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Warehouse Inventory Clerk
STG Logistics
2018.08 - 2020.12
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Enhanced customer satisfaction rates through careful attention to detail while picking orders according to packing slips or electronic manifests provided.
Warehouse Inventory Clerk
Kuehne + Nagel
2015.04 - 2018.08
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
Order Fulfillment Associate
Kuehne + Nagel
2012.03 - 2015.04
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed SOPs to avoid mix-ups and damages to orders.
- Processed daily orders through multi-carrier manifest system.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma -
Polaris High School
Anaheim06.2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Inventory Management
- Quality Assurance Controls
- Policies and procedures implementation
- Performance monitoring
- Staff Development
Timeline
Operations Manager
STG Logistics
2021.10 - 2023.11
Warehouse Supervisor
STG Logistics
2020.12 - 2021.10
Warehouse Inventory Clerk
STG Logistics
2018.08 - 2020.12
Warehouse Inventory Clerk
Kuehne + Nagel
2015.04 - 2018.08
Order Fulfillment Associate
Kuehne + Nagel
2012.03 - 2015.04
High School Diploma -
Polaris High School
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