Ana Gonzalez
Ukiah,CA
Summary
Dedicated and experienced in customer service providing skills to prioritize and multi-task in fast-paced working environment. I am motivated to maintain customer satisfaction and contribute to company success. Attentive to customers with excellent work ethic and positive demeanor.
Overview
8
8
years of professional experience
Work History
Barber
Tony's Barbershop
Ukiah, CA
08.2024 - Current
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Receptionist/Brand Manager
Halo Hair + Apothecary
Ukiah, CA
07.2019 - Current
- Optimized social media and website design for promotional and engagement purposes.
- Planned and implemented marketing strategies to promote brand products.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Call Center Representative
MCHC Health Centers
Ukiah, CA
03.2017 - 12.2018
- Scheduled appointments for clients, customers, and other visitors.
- Maintained high levels of professionalism while interacting with customers via phone.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Barbering
Barbering & Cosmetology Apprenticeship
Santa Rosa, CA09-2023
Cosmetology
Ukiah Beauty College
Ukiah, CA10-2016
High School Diploma -
Ukiah High School
Ukiah, CA06-2015
Skills
- Great Customer Service
- Organization Skills
- Time Management
- Scheduling Appointments
- Greeting Clients
- Schedule Management
- Bilingual
- Willingness To Learn
references
- Kristin Schutz
Colleague
(707) 380-5751
- Cesar Fausto
Former Employer
(707) 391-3133
- Oscar Rocha
Business Client
Clothing Brand (Blood, Veins & Bandages)
(323) 434-0443
Timeline
Barber
Tony's Barbershop
08.2024 - Current
Receptionist/Brand Manager
Halo Hair + Apothecary
07.2019 - Current
Call Center Representative
MCHC Health Centers
03.2017 - 12.2018
Barbering
Barbering & Cosmetology Apprenticeship
Cosmetology
Ukiah Beauty College
High School Diploma -
Ukiah High School