Ana Gonzalez
Kalamazoo
Summary
Dynamic and bilingual professional with extensive experience in administrative support and data organization, notably at Kalamazoo County Health Department. Excelled in recordkeeping and providing programmatic support, ensuring compliance with government policies. Demonstrated proficiency in invoice processing and verbal communication, achieving efficient operations and enhancing service delivery.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant / Billing Specialist
Area Agency on Aging/ Kalamazoo County Health Dept
03.2019 - Current
- Oversees and coordinates monthly vendor billing submissions; reconciles and balance billing transactions; reviews each financial statement for any payment inconsistencies or errors.
- Provides programmatic support to the Choices for Independence Program by analyzing, recording, and maintaining all service authorizations, invoices, and ensuring Federal, State and County Government policy compliance.
- Maintains program data system by ensuring up-to-date information - including client demographics- as mandated by local, State and Federal requirements. Attends data system update and planning meetings on behalf of agency.
- Acts as primary liaison between contracted vendors and county Financial Department, and act as delegated by AAA Division Manager or Supervisor.
- Develops monthly and quarterly reports for provider monitoring and programmatic state audits.
- Oversees Direct Care Worker Reimbursement- as mandated by State and Federal requirements.
Certified Vision and Hearing Technician
Kalamazoo County Health Department
09.2017 - 03.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Provide screening and re-screening for vision and hearing to school age and preschool children within Kalamazoo County.
- Interpret re-screen results and determine medical referral, Complete data entry of screen results,notify and advise parent/ guardian and school of children meeting referral criteria.
- Initiate follow-up contact with parent/guardian that does not respond to initial referral letter, Arrange and facilitate Otology Clinic
- Compile and submit statistical data in accordance with State and Federal guidelines.
- Collect Medicaid information for billing purposes.
WIC Technician
Kalamazoo County Health Department
10.2009 - 09.2017
- Determine program eligibility, administer and distribute food benefits, complete program intake process by documenting anthropometric and hematological measurements, provide program orientation to new participants.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Participate in annual reporting and chart review activities, Collaborate with community agencies regarding referrals and outreach activities
- Knowledge with CHAMPS to verify Medicaid eligibility, assist beneficiaries apply for Medicaid (Healthy Kids and MOMS).
Administrative Assistant
Kalamazoo County Health Department
04.2009 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to State and Federal policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Translate for Spanish speaking clients, assist Spanish speaking clients with Head Start enrollment process
Child Health Support Services Aide
Kalamazoo County Health Department
11.2006 - 04.2009
- Assist the Well Child Clinic and The Lead Poisoning Prevention Program for Kalamazoo County residents
- Determine eligibility and schedule appointments for Well-Child clinics, participate in various tasks at the Well-Child clinics as directed.
- Collects Blood Lead Specimens, follow up to Lead Specimen Collection,Provide Lead Poisoning Prevention awareness to Head start students
- Delivered exceptional customer service by promptly addressing inquiries from both internal and external sources.
- Assisted nursing staff with daily tasks, ensuring efficient operations and improved patient care.
Education
High School Diploma -
Kalamazoo Central High School
2432 North Drake Road, Kalamazoo, MI 49009Skills
- Bilingual fluent in Spanish
- Administrative support
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Invoice processing
- Documentation and reporting
- Data collection
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant / Billing Specialist
Area Agency on Aging/ Kalamazoo County Health Dept
03.2019 - Current
Certified Vision and Hearing Technician
Kalamazoo County Health Department
09.2017 - 03.2019
WIC Technician
Kalamazoo County Health Department
10.2009 - 09.2017
Administrative Assistant
Kalamazoo County Health Department
04.2009 - 10.2009
Child Health Support Services Aide
Kalamazoo County Health Department
11.2006 - 04.2009
High School Diploma -
Kalamazoo Central High School
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