Ana Gonzalez
Corona,CA
Summary
Experienced medical receptionist with over 15+ years of exceptional front-office support in healthcare settings. Versatile professional serving as the first point of contact for patients, ensuring their needs are met by verifying insurance, handling paperwork, and preparing records. Familiarity in MS Office and EHR systems, coupled with thorough knowledge of medical terminology, enables efficient navigation through administrative tasks. Commitment to providing personalized service and delivering quality patient care.
Overview
14
14
years of professional experience
Work History
Lead Medical Receptionist
Nephrology Associates Medical Group
07.2015 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Receptionist
St. Joseph Heritage Medical Group
04.2011 - 06.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultations in busy Orthopedic, Pediatrics, Family Practice, and Urgent care departments.
Education
Medical Coding Certificate - Health Care
Tri-County Allied School
Corona03-2019
Medical Assistant Certificate - Health Care
Bryman College
Anaheim02-2000
Skills
- Medical terminology
- Medical office administration
- EMR / EHR
- Patient registration
- Insurance verification
- Appointment management
- Payment collection
- Referral verification
- Medical billing and coding
- Co-payment collection
- Billing support
- Customer service
- Insurance authorizations
Timeline
Lead Medical Receptionist
Nephrology Associates Medical Group
07.2015 - Current
Medical Receptionist
St. Joseph Heritage Medical Group
04.2011 - 06.2015
Medical Coding Certificate - Health Care
Tri-County Allied School
Medical Assistant Certificate - Health Care
Bryman College
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