Ana Gonzalez
Independence,MO
Summary
With my experience from both Lowe's and NASB, I have exceptional customer service skills and cash handling skills. With my experience with NASB, I can solve problems by myself without assistance, and I pay attention to detail in order to avoid errors. I am able to easily adapt to a fast-paced work environment and high-stress situations from my experience working at the bank during rush hour. With my experience at both Lowe's and NASB, I am able to cross-sell products to get customers everything they need, while also building rapport with the customer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lowe's
04.2025 - Current
- Developed strong customer relationships, enhancing repeat business and customer loyalty.
- Analyzed sales data to identify trends and optimize product offerings.
- Collaborated with marketing team to create promotional materials, increasing product visibility.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Provided training and support to new sales staff, fostering a knowledgeable team environment.
- Managed inventory levels and ensured timely replenishment of stock for optimal sales performance.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Universal Banker
NASB
05.2024 - 04.2025
- Able to process transactions quickly, efficiently, and correctly.
- Follows compliance regulations when doing any transaction or account maintenance.
- Able to open checking, savings, and CDs efficiently.
- I am aware of my surroundings and make sure to report any suspicious activity from customers.
- Can do account maintenance with little to no difficulty.
- can process deposits, withdrawals, wires, cashier's checks, and cashing transit checks,
- Will print statements, over-the-counter checks, and customer balances.
- Very well-versed in all account types, and can tell customers about all products confidently and enthusiastically.
- Reply to emails and answer phone calls promptly.
Sales Associate
Lowes Home Improvment
06.2022 - 05.2024
- Cashiering, processing transactions, and handling money.
- Down stocking, stocking shelves, and unloading freight onto the sales floor.
- Helping customers find the products they need, and cross-selling additional products they need.
- Creating details and leads, building custom orders for customers, and keeping close attention to detail to prevent errors.
- Setting up displays according to plan, and building displays to grab customers' attention.
- Was certified using power equipment, such as a drivable PSL and forklift.
Education
High School Diploma -
Fort Osage High School
Independence, MO05-2021
Skills
- Payment processing
- Wire transfers
- Check processing
- Financial product sales
- Cash handling proficiency
- Banking software navigation
- Document preparation
- Transaction processing
- Loan processing
- Deposit processing
- Electronic funds transfer
- Customer service and care
- Relationship building
- Sales training
- Cold calling
- Inventory maintenance
Certification
- CPR Certified - 2026-2028
Timeline
Sales Specialist
Lowe's
04.2025 - Current
Universal Banker
NASB
05.2024 - 04.2025
Sales Associate
Lowes Home Improvment
06.2022 - 05.2024
High School Diploma -
Fort Osage High School
Education and Training
other