Ana Gonzalez
Summary
Adept at fostering guest relations and ensuring seamless event execution, I excelled in high-pressure environments at Hyatt Kpmg Lakehouse. My ability to manage time effectively and collaborate with teams enhanced operational efficiency and consistently exceeded health standards. Skilled in both logistical preparation and meticulous cleanliness, my contributions significantly boosted customer satisfaction and event success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Set Up
Hyatt Kpmg Lakehouse
02.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Aided in the preparation of classroom materials for daily lessons.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Assisted with classroom setup and organization, maintaining an efficient learning space conducive to academic success.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
Dishwasher
Hyatt Kpmg Lakehouse
10.2019 - 02.2023
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Followed supervisor instructions to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
Education
Bachelor of Arts - Recinto Metro
Inter American University of Puerto Rico
Puerto Rico06-2014
Skills
- Teamwork and Collaboration
- Time Management
- Following Instructions
- Punctuality
- Flexible Schedule
- Good Communication
Certification
- ServSafe Food Handler's Certification
- Allergens Certification
- Alcohol certification
Timeline
Banquet Set Up
Hyatt Kpmg Lakehouse
02.2023 - Current
Dishwasher
Hyatt Kpmg Lakehouse
10.2019 - 02.2023
- ServSafe Food Handler's Certification
- Allergens Certification
- Alcohol certification
Bachelor of Arts - Recinto Metro
Inter American University of Puerto Rico
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