Summary

Overview

Work History

Education

Skills

Expertise

References

Languages

Accomplishments

Timeline

Ana Gonzalez Luse

Beaverton,OR

Summary

Adept at driving community health initiatives, I leveraged strategic planning and crisis management skills at Centro Cultural Of Washington County to enhance program effectiveness. My leadership fostered team cohesion and innovative problem-solving, significantly improving service delivery and stakeholder satisfaction.

Overview

years of professional experience

Work History

Director of Community Health and Wellness

Centro Cultural Of Washington County

Cornelius, OR Oregon

09.2022 - Current

Developed, deployed and maintained robust training programs accomplishing department and facility goals.
Negotiated contracts and grants with Federal, State and County partners.
Explained policies, procedures and services to clients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Recruited, hired and trained staff.
Directed, supervised and evaluated staff.
Developed and presented new ideas and conceptualized new approaches and solutions.
Analyzed problematic situations and occurrences to provide solutions.
Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Generated reports to review data and issue corrective actions for improvements.
Met with stakeholders to address issues and implement solutions.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Planned and completed group projects, working smoothly with others.
Displayed strong telephone etiquette, effectively handling difficult calls.
Collaborated with others to discuss new opportunities.
Experience in administrating Healthier Oregon Program.
Directed allocation and monitoring of funds within $7 million budgets.

Case Manager

Oregon Department Of Human Services

Hillsboro, OR

03.2022 - 08.2022

Answered calls and interacted with community members to provide information on advocacy services.
Assist people with questions about technology and discussion topics.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Wrote reports, business correspondence and procedure manuals.
Monitored and evaluated delivery of services to clients to maintain quality care.
Maintained up-to-date case records with case activity status.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Community Coordinator

Lara Media Services

Portland, OR

08.2021 - 02.2022

Oversaw routine activities and special events for BIPOC community living in Oregon.
Assisted with data collection and analysis to improve community progress reports.
Collaborated with team members to identify and accomplish agency objectives.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.

Community Program Coordinator

Consulate of Mexico in Portland

Portland, OR

02.2016 - 07.2021

Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Resolved problems and delivered solutions by collaborating with government funding entities with Mexican authorities.
Enabled the Mexican community to receive development opportunities by implementing workshops, seminars and regular training.
Collaborate in informational campaigns for the community.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Created and maintained registration systems for events and meetings to optimize schedules.
Coordinated the participation of the Consulte of Mexico around the State, though Mobile Consulates and Health Fairs.

Profesional Analyst

Ministry of Education in Mexico

Mexico City, MX

03.2010 - 01.2016

Worked with other Ministries of Education from Canada to Brasil to stablish programs of collaborations.
Supervised the operation of educational programs between the Mexican Government and School Districts from around United States.
Collaborated with Embassies and the Foreign Affairs Ministry in the coordination of official visits from the Ministers of Education.
Assisted in the negotiations of international agreements between the educational ministries.
Overview educational programs between USA and Mexico such as the Binational Migrant Program (PROBEM).

General Assistant

Private Agency

Mexico City, MX

01.2008 - 06.2008

Developed educational websites for Universities in Mexico.
Developed training materials for Mexican companies.
Assisted with day-to-day operations and handled business management, staffing sales and customer service.

Education

Diploma - Health Care Interpreter (English-Spanish)

Oregon Health Care Interpreters Association

Portland

02-2018

Bachelor of Science - Sociology And Public Policies

Metropolitan Autonomous University

Mexico City

07.2013

Certificate - Public Health And Primary Care

Northwest Center For Public Health

Seattle, WA

Skills

Assistance program knowledge
Research and facts collecting
Effective customer communication
Client meetings
Community outreach
MS Office & Teams knowledge
G-suite (google) knowledge
Team Building
Budget Management
Board Reporting
External and Public Relations
Strategic Planning
Issues Resolution

Crisis Management
Creativity and Innovation
Script Review and Revision
Charismatic Leader
People Management
Process Improvements
Problem Anticipation and Resolution
Problem resolution
Team building
Relationship building
Customer service
Organization

Expertise

Bilingual and bicultural knowledge.
Great experience working with migrant communities and helping them to navigate the system of the USA.
Familiarity with the needs of latino communities around the state of Oregon.
Advocacy to reduce the educational gap between Mexican migrant communities in the United States.
Developing education programs, services and partnerships for undeserved minority communities living in Oregon.
Search and create health fairs for minorities through community based organizations and design workshops to inform and educate in health matters to the community.
Help latino families to navigate OHP and know their rights.

References

1. Ruth Kemmy

Multicultural Communications Program

Department of Consumer and Business Services

ruth.m.kemmy@dcbs.oregon.gov

503-947-7513

2. Dulce Zamora

Deputy Consul

Consulate of Mexico in Albuquerque

dzamora@sre.gob.mx

+1 505 364 7977

3. Memo Plazas

QMHA

Northwest Human Services

mplazas@nwhumanservices.org

503-931-5856