Ana Gonzalez Rios
Clinton,NC
Summary
Detail-oriented professional with a strong commitment to customer service and a proven work ethic. Demonstrates expertise in managing cash transactions and fostering lasting customer relationships while maintaining accuracy in high-pressure environments. Aiming to leverage these skills to contribute to the success of TRUIST.
Overview
9
9
years of professional experience
Work History
Billing Clerk/Supervisor
Sampson County Health Department
Clinton, NC
03.2023 - Current
- Input statement information, reconciled accounts and resolved discrepancies.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Processed invoices and payments accurately and promptly.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Assistant Manager / Part- Time Associate
Bealls
Clinton, NC
10.2015 - 12.2024
- Provided personalized assistance to customers, enhancing their shopping experience and fostering repeat business.
- Managed daily cash deposits and reconciliations, ensuring all transactions were accurately recorded and reported.
- Handled cash transactions, including processing payments and issuing receipts, maintaining a balanced cash drawer with 100% accuracy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Patient Relations Representative
Sampson County Health Department
Clinton, NC
03.2022 - 03.2023
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Attended conferences related to customer service best practices within the healthcare industry.
- Assisted with scheduling appointments for new and existing patients.
- Verified demographics and insurance information to register patients in computer system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Assisted patients with scheduling appointments and verifying insurance coverage.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Education
Medical Office Administration Associate's Degree - Medical Office Administration
Sampson County Community College
Clinton, NC05.2017
Skills
- Customer service and interpersonal skills
- Bilingual (Spanish)
- Proficient in MS software, and basic financial software
- Professionalism and courtesy
- Cash handling expertise
Timeline
Billing Clerk/Supervisor
Sampson County Health Department
03.2023 - Current
Patient Relations Representative
Sampson County Health Department
03.2022 - 03.2023
Assistant Manager / Part- Time Associate
Bealls
10.2015 - 12.2024
Medical Office Administration Associate's Degree - Medical Office Administration
Sampson County Community College
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