ANA G RAMOS
Houston,TX
Summary
Bilingual professional with extensive experience in heavy equipment operation and logistics. Demonstrates adaptability to dynamic environments and consistently meets departure schedules. Recognized for high productivity and efficient task completion, with specialized skills in inventory management and safe lifting techniques. Strong time management and teamwork abilities ensure seamless operations in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
Houston, TX
11.2023 - Current
- Ensure Ground Operations run smoothly and safely by supporting various roles 'Below the Wing'.
- Marshalling planes on the ground.
- Loading/unloading commodities on and off aircraft.
- Transporting baggage, cargo and other flight essentials in the outdoor elements.
- Work collaboratively with other Ground Operations Teams to meet flight departure timelines.
- Communicated with flight crews to coordinate on-time departures and arrivals.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Operated equipment to support on-ground operations in between flights.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Customer Service and Gate Agent
Trego Dugan Aviation (Frontier/Allegiant)
Houston, TX
11.2022 - 11.2023
- Served in both the ticketing and gate areas at the airport.
- Managed check-in process for customers.
- Required for the use of computers, agents are responsible for all aspects of the ticketing process sells.
- Required the use of computers and to assist customers with seat availability, gate announcements with regard to the boarding process.
- Checked and handled baggage, managing and initiating the boarding process.
- Responsible for the lifting, opening, closing, and securing aircraft doors.
- Trained new hires.
- Coordinated with ground crew to facilitate smooth aircraft turnarounds.
- Resolved passenger issues by employing strong problem-solving skills in high-pressure situations.
- Collaborated with team members to enhance overall operational efficiency during peak hours.
- Greeted customers in a friendly and professional manner.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Fast Food Worker
Dave's Hot Chicken
Houston, TX
10.2021 - 02.2022
- Worked in every area such as a cashier, cook, cleaner, and server.
- Handled money.
- Prepared and cooked food.
- Maintained establishment clean and presentable.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Engaged with customers to create a welcoming dining experience at the restaurant.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Associate - Hospitality and Management
Houston Community College
Houston, TX05-2026
High School Degree -
Elsik High School
Houston, TX06.2022
Skills
- Bilingual proficiency
- Passenger assistance
- Microsoft Office expertise
- Computer literacy
- Flight operations management
- Air cargo logistics
- Transport cart handling
- Customer service excellence
- Sales strategies
- Problem solving
- Communication skills
- Marketing
- Guest complaint resolution
- Team collaboration
- Time management abilities
Certification
Culinary Restaurant Cook Certification (Ingoude Company), 01/01/17, 12/31/20
Timeline
Ramp Agent
Southwest Airlines
11.2023 - Current
Customer Service and Gate Agent
Trego Dugan Aviation (Frontier/Allegiant)
11.2022 - 11.2023
Fast Food Worker
Dave's Hot Chicken
10.2021 - 02.2022
Associate - Hospitality and Management
Houston Community College
High School Degree -
Elsik High School