Ana Graur
Naperville,IL
Summary
I am seeking a challenging opportunity where I will be able to utilize strong organizational skills and ability to work well with people, which will allow myself to grow personally and professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Elk Refuge Inn
07.2017 - 10.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
Host
Sudachi
09.2017 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assistant Manager
Domino's Pizza
09.2013 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier
Kmart
07.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Business Administration
Bryan University
Tempe, AZ09.2024
Skills
- Hospitality Management
- Compliance Requirements
- Guest Safety
- Problem-Solving Skills
- Planning and Prioritization
- Microsoft Office
- Professional Relationships
- Listening Skills
- Sales Coaching
- Payment Processing
Languages
Romanian
Native or Bilingual
Timeline
Host
Sudachi
09.2017 - 06.2020
Front Desk Manager
Elk Refuge Inn
07.2017 - 10.2020
Assistant Manager
Domino's Pizza
09.2013 - 05.2017
Cashier
Kmart
07.2013 - 05.2014
Associate of Arts - Business Administration
Bryan University
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