Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ana Green

Lehi

Summary

Team-focused professional with strong experience in customer service, team leadership, and process improvement. Skilled in employee training, SLA compliance, and escalation handling to deliver efficient support operations. Known for clear communication, problem-solving abilities, and fostering high-performance teams that consistently meet deadlines, and exceed expectations.

Experienced with team leadership, focusing on enhancing support operations and employee performance. Utilizes strategic planning to streamline workflows and improve service quality. Strong understanding of conflict resolution and technical troubleshooting to maintain high standards of customer satisfaction.

Overview

11
11
years of professional experience

Work History

Sales Support Team Lead

Sunrun Solar
07.2023 - 06.2025
  • Monitored team performance and provided feedback for improvement.
  • Assisted in resolving sales rep issues quickly and efficiently.
  • Ensured compliance with all company policies relating to sales support operations.
  • Created daily, weekly, and monthly reports for management review.
  • Evaluated performance of agents based on clearly defined metrics to meet departmental milestones and comply with company policies.
  • Developed training materials for onboarding new employees into the sales support team.
  • Worked with cross-functional teams to achieve goals.

SR. CONTRACT REVIEW REPRESENTATIVE

SUNRUN SOLAR
03.2021 - 07.2023
  • Processing contracts for sales reps when they make a sale on solar
  • Changing the rate for the account, and getting contracts and interconnection documents sent out to customers.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.

ASSISTANT MANAGER

ARCTIC CIRCLE
06.2019 - 06.2020
  • Direct other employees through their daily routines and interact with guests to ensure that they have a satisfactory experience
  • Act as quality control, ensuring guest satisfaction through training employees properly and adhering to company policy
  • Placing orders, storing items and making sure labor is within budget
  • Balance the day side and night side books.

CLAIM MANAGER

VIVINT INC
01.2017 - 06.2019
  • Provide essential support to our customer, technicians, and outside contractors in order to solve difficult situations that arise when there is damage to the home
  • Acquire multiple bids per job to ensure we are staying within our allotted budget
  • Research damage types, repair process and cost
  • Defuse difficult situations to avoid legal action.

ASSISTANT MANAGER

ARCTIC CIRCLE
06.2018 - 01.2019
  • Direct other employees through their daily routines and interact with guests to ensure that they have a satisfactory experience
  • Act as quality control, ensuring guest satisfaction through training employees properly and adhering to company policy
  • Placing orders, storing items and making sure labor is within budget
  • Balance the day side and night side books.

CLAIM MANAGER

VIVINT INC
01.2015 - 02.2016
  • Provide essential support to our customer, technicians, and outside contractors in order to solve difficult situations that arise when there is damage to the home
  • Acquire multiple bids per job to ensure we are staying within our allotted budget
  • Research damage types, repair process and cost
  • Defuse difficult situations to avoid legal action.

CUSTOMER SOLUTIONS REP

VIVINT INC.
05.2014 - 01.2015
  • Provide technical and customer support, develop extensive knowledge of the equipment and the installation process
  • Create service tickets for issues that were not able to be resolved over the phone
  • Record the customer's issues accurately on the account, and answer billing questions.

Education

MEDICAL ASSISTANT -

INTERNATIONAL BUSINESS COLLEGE
El Paso, TX
12.2013

Skills

  • Excellent customer service
  • CRM software proficiency, Salesforce experience
  • Team performance management, workflow optimization
  • Coaching and mentoring
  • Customer service
  • SLA compliance
  • IT ticket documentation
  • Teamwork and collaboration
  • Time management
  • Microsoft windows and office

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Sales Support Team Lead

Sunrun Solar
07.2023 - 06.2025

SR. CONTRACT REVIEW REPRESENTATIVE

SUNRUN SOLAR
03.2021 - 07.2023

ASSISTANT MANAGER

ARCTIC CIRCLE
06.2019 - 06.2020

ASSISTANT MANAGER

ARCTIC CIRCLE
06.2018 - 01.2019

CLAIM MANAGER

VIVINT INC
01.2017 - 06.2019

CLAIM MANAGER

VIVINT INC
01.2015 - 02.2016

CUSTOMER SOLUTIONS REP

VIVINT INC.
05.2014 - 01.2015

MEDICAL ASSISTANT -

INTERNATIONAL BUSINESS COLLEGE

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