Summary

Overview

Work History

Education

Skills

Accomplishments

Affiliations

Certification

Timeline

ANA GREER

New York City,NY

Summary

Dynamic healthcare leader with over a decade of experience in care management, behavioral health services, and clinical operations. Currently pursuing a Master’s in Public Health at Western Governors University, along with the Certified in Public Health (CPH) credential and Fellow of the American College of Healthcare Executives (FACHE) designation to enhance expertise in healthcare leadership and strategy. Proven success in leading multidisciplinary teams, implementing quality improvement initiatives, and driving operational excellence within managed care organizations and clinical settings. Committed to addressing health disparities, advancing public health initiatives, and delivering innovative solutions to complex healthcare challenges while seeking leadership roles.

Overview

years of professional experience

Certifications

Languages

Work History

Care Manager (OPWDD)

Tri-County Care

05.2024 - Current

Delivered person-centered care management services, including comprehensive assessments, life plan development, and coordination of medical, mental health, and social services for a case load of 35.
Ensured timely access to care, facilitated transitions between care levels, and supported individuals during critical events.
Maintained compliance with HIPAA and privacy regulations while utilizing Health Information Technology (HIT) for service delivery and documentation. Proactively addressed incidents of abuse, neglect, or maltreatment and supported individuals with educational and personal development needs.

Assistant Director of Housing (Mayor's Office of Criminal Justice)

Fortune Society/Sheltering Arms

10.2022 - 04.2023

Leveraged extensive knowledge and expertise in housing databases to adeptly submit housing vouchers for 2010E Supportive Housing, Emergency housing voucher (EHV) conduct referrals to other Voucher programs including but not limited to CITYFEPS, Single room occupancy/One Shot deals (SRO/OSD), Justice involved supportive housing (JISH), Medicaid redesign Team (MRT- OASAS/DOH) programs, effectively meeting client needs.
Innovatively streamlined tools and resources available to the housing department using OneNote and Visio Flow chart, significantly enhancing efficiency and productivity.
Demonstrated exceptional interpersonal skills by conducting case conferences, facilitating housing- related forums and Narcan Dispensing Training, fostering open communication and productive collaboration with participants and staff alike.

SENIOR CARE COORDINATOR (Senior Affordable Rental Apartments (SARA))

SAGE USA

01.2022 - 10.2022

Oversaw daily property operations, ensuring adherence to safety regulations, lease agreements, and company policies, while fostering a welcoming and supportive environment for residents.
Implemented effective marketing strategies to attract potential tenants, resulting in reduced vacancy rates and enhanced community engagement through targeted outreach initiatives.
Managed relationships with vendors and contractors to facilitate timely maintenance and repairs, ensuring the property remained in optimal condition and met the needs of residents.Conducted regular property inspections and financial assessments, leveraging data analysis to inform decision-making and optimize resource allocation while maintaining budgetary compliance.

HARP/RCA CARE SPECIALIST (Department of Health and Department of Mental Health)

Catholic Charities Neighborhood Services

06.2019 - 04.2021

Spearheaded the Home and Community Based Service HCBS eligibility assessment process and orchestrated participating in budget preparation administration, coordinating and monitoring departmental expenditures, as well as inspecting, testing and measuring completed work by analyzing data to interpret specifications or constructing templates to layout reference points for workers.
Developed Health and Recovery Plans (HARPs) and conducted comprehensive behavioral health evaluations and group psychotherapy sessions to promote high-quality care for clients.
Collaborated with team members and assisted with behavioral health programming, ensuring strict compliance with agency and regulatory standards.

QA/ DOCUMENT SPECIALIST (Homelessness prevention- Pilot NYC Subsidy Incentive)

HELP USA HOME BASE

01.2019 - 06.2019

Demonstrated expertise in creating regulatory-compliant documentation using Standard Operating Procedures (SOP) for collection and storage, effectively managing and organizing documentation.
Utilized exceptional attention to detail to review and revise outdated documents, ensuring overall document quality control.
Exhibited strong leadership abilities as a supervisor, effectively managing team members to maintain productivity and efficiency within the department.
Played an instrumental role in the successful implementation and streamlining of the PILOT Incentive homelessness prevention Program – (NYC SUBSIDY CITY PHEPS) through collaboration with various departments, demonstrating exemplary communication and teamwork skills.

BILLING SPECIALIST (Office of Addiction Services and Supports/ Mental Health)

Samaritan Daytop Village

03.2017 - 01.2018

Supervised and managed a team of billing specialists to ensure accurate and timely billing operations for Managed Care/ Health and Recovery Plans (HARPs) enrollment, resulting in an increase in revenue.
Generated reports forecasting self-pay, copay, and third-party vendors to minimize denied claims for services rendered, effectively reducing financial loss.
Ensured the compilation and examination of health-related charges accurately and efficiently, reconciling EHR and billing platforms and resolving client billing issues to improve customer satisfaction.
Coordinated the referral process for Health and Recovery Plans (HARPs) populations to promote quality care and collaboration with Health homes, establishing effective communication and collaboration among healthcare providers.

MEDICAID SERVICE COORDINATOR (Medicaid Related Billing and Managed Care Credentialing)

Start Treatment and Recovery Centers

01.2016 - 01.2017

Responsible for overseeing the operations of 7 clinics focused on Medicaid billing and managed care credentialing.
Manage and supervise a team of 4 staff members to ensure efficient and timely processing of all related tasks.
Develop and implement policies and procedures to improve overall clinic performance and patient satisfaction.
Facilitated timely credentialing of new and existing medical providers with Managed Care Organizations. Supervised and managed clinical audits to maximize integrated care and promote clinical and behavioral staff training on managed care.

Medicaid Service Coordinator (Mayor Office of People with Developmental Disabilities) (OPWDD)

Help on the Way Inc

10.2014 - 01.2017

Skillfully managed a caseload of 50 individuals with disabilities, ensuring comprehensive documentation for monthly case notes, individual service plans and New York State Level of Care within required timeframes.
Successfully met all Medicaid billing requirements through meticulous documentation, employing adept complex case management techniques to maximize benefits for clients.
Proactively facilitated completion of all necessary forms enabling seamless eligibility for SSI/Medicaid.
Diligently investigated and followed up on any indication of personal or civil rights being denied or abridged, providing patient advocacy and support to ensure fair treatment for vulnerable individuals.

Education

Masters of Public Health -

Western Governors University

05.2026

Bachelor of Science in Health Services Administration - Health Services Administration

LEHMAN COLLEGE

05.2018

Associates of Arts in Liberal Arts - Liberal Arts

BOROUGH OF MANHATTAN COMMUNITY COLLEGE

01.2013