ANA GUERRA
Ventura,CA
Summary
Looking for new opportunities that will challenge skills & abilities offering both professional and personal growth throughout work and the agency. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Program Manager- Transition/Adult/Early Childhood
Kern Regional Center
3200 N Sillect Ave, Bakersfield, CA
05.2018 - Current
- Overseen the work of 12-17 Service Coordinators , 1 ,Lead Service Coordinator and other assigned agency personnel by assigning cases, reviewing reports ,coordinating tasks ,and evaluating performance.
- Participate in the overall plan for providing quality client services and in the development and implementation of administrative and program policies. Establish relationships with clients, families and vendors. Establish relationships with clients, families and vendors.
- Regularly attended staff meetings, led productive unit meetings, and actively participated in training sessions.
- Implemented strategic initiatives to guide the team towards their goals and ensure progress.
- Ensured efficient service delivery by managing and organizing the workflow of Service Coordinators.
Service Coordinator – Children and Transition /Adults
Kern Regional Center
CA
02.2004 - 05.2018
- Provides overall service coordination to assigned consumers and acts as a coordinator of information and services between the client, family, and service providers. Overall provided case management for a caseload of 80-100 clients.
- Provides individual, home-based, case management, and crisis intervention services to children and adults with developmental disabilities
- Develop, implement, and monitor progress on and ongoing basis by updating the individual program plans (IPP). Complete reports on a quarterly and annual basis.
Education
Master of Science - Industrial Organizational Psychology
University of Phoenix
Tempe, AZ04.2024
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA12.1998
Skills
- Fluent in reading and writing: English/Spanish
- Organizational Skills & Computer Skills and programs
- Problem-Solving
- Detail / Goal Oriented
- Team leadership and direction
- Decision-Making
- Positive Attitude
- Creative/Reliable
- Highly Resourceful
- Constructive in new situations
- Time management skills
- Bi-cultural
Roles And Responsibilities
- Provides overall supervision to assigned service coordinators.
- Collaborate with multi-disciplinary teams such as appeals/legal team, clinical team, LAP team, psychiatrists, psychologist, social workers, peer mentors, teachers and educators.
- Maintains professional standards of Health Insurance Portability Accountability Act (HIPPA), Lanterman Act, Policies and procedures.
- Work with service coordinators on process for the Self Determination Program.
- Work the after hour phone (Beeper Duty). Attend phone calls and issues regarding all consumers of Kern Regional Center.
References
Available upon Request
Volunteer Experience
- Annual Thanksgiving Basket, Backpack drive, Team Building Committee
- Exceptional Family Center - Annual Conference
- Kern Regional Center- Policies &Procedures committee, Online forms committee, and Disparity group
Timeline
Program Manager- Transition/Adult/Early Childhood
Kern Regional Center
05.2018 - Current
Service Coordinator – Children and Transition /Adults
Kern Regional Center
02.2004 - 05.2018
Master of Science - Industrial Organizational Psychology
University of Phoenix
Bachelor of Arts - Psychology
California State University Northridge