Ana Guerrero Galvez
Riverside,CA
Summary
I am a highly-motivated employee with customer service, multitasking and time management abilities.
Effectively supported recruitment, onboarding, human resources and benefit administration. Strong knowledge of employment laws and have outstanding conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Caregiver
24 Hour Home Care
Riverside , CA
2022.07 - Current
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patient for changes in physical, emotional, mental or behavioral condition and injuries.
Training Coordinator
Inland Respite
Riverside , CA
2022.04 - 2023.05
- Planned, organized, and effectively conducted onboarding, orientation and employee
training on various skill, policy and compliance areas. - Enhanced employee understanding of company policies and procedures by conducting informative training classes.
- Submitted timely complaining reports to the appropriate team.
- Acquired and categorized resources such as manuals, guides, and visual aids for effective training.
- Developed and provided customized training solutions to support the enhancement of employee job competencies.
- Implemented effective training solutions after assessing the identified needs.
- Cooperated with colleagues to produce supplemental materials that improved training outcomes.
- Facilitated the learning process for trainees by offering consistent technical assistance.
Human Resources Generalist
Maxim Health Care
San Bernardino , CA
2021.07 - 2022.03
- Conducted effective new hire orientations and onboarding procedures to facilitate seamless integration into the company.
- Managed the process of running background checks and verifying employment for potential employees
- Engaged in handling customer service calls, specifically addressing human resources inquiries.
- Guided employees on labor laws, ensuring compliance with federal, state, and company regulations.
- Supported the hiring process by evaluating candidates for existing roles
- Achieved precise screening of candidates by accurately completing I9 forms
- Assured all hired employees can meet employment obligations (e.g. valid California Drivers License, current insurance, DMV report, CPR/First Aid.
Avid Tutor
Alvord Unified School District
Corona , CA
2015.10 - 2020.03
- Assisted AVID students with their academic and organizational skills to ensure success in college-level courses.
- Monitored student progress and provided feedback on areas of improvement.
- Facilitated group discussions among AVID students about topics related to the curriculum being studied.
- Mentored individual AVID students by providing guidance on personal issues such as time management, goal setting and self-confidence building.
- Ensured safety protocols were followed at all times while working with the AVID program.
- Implemented behavior modification strategies when dealing with disruptive or uncooperative behaviors exhibited by some of the program's participants.
Education
Bachelor of Science - Health Care Management
California State University of San Bernardino
San Bernardino 12.2019
Skills
- Enthusiastic worker
- People-oriented
- HR policies and procedures expertise
- Bilingual in Spanish
- Problem Solving
- Experience with Microsoft Office; Word, Excel, Outlook
- Quick Learner
Languages
Spanish
Timeline
Caregiver
24 Hour Home Care
2022.07 - Current
Training Coordinator
Inland Respite
2022.04 - 2023.05
Human Resources Generalist
Maxim Health Care
2021.07 - 2022.03
Avid Tutor
Alvord Unified School District
2015.10 - 2020.03
Bachelor of Science - Health Care Management
California State University of San Bernardino
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