Ana Guevara
Miami,Florida
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Seasonal Worker
Bath and Body Works, Limited Brands
10.2024 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
ASSISTANT MANAGER
Dunkin Donuts
08.2012 - 05.2020
- Assisted with new employee training and conducted performance reviews to track overall progress
- Organized company merchandise and displays to increase brand awareness and product sales
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Education
HIGH SCHOOL DIPLOMA -
Westland Senior High
Hialeah, FLSkills
- Ability to remain profesional in high stress situations
- Listening and reasoning skills
- Flexibility and adaptability
- Excellent customer service
Certification
- Registered Behavior Technician
- American Heart Association CPR
- Nail Technician
- Servsafe Certification
- Phlebotomy Technician
- Home Health Aide Certification
Contact
Miami, Florida 33167
Timeline
Seasonal Worker
Bath and Body Works, Limited Brands
10.2024 - Current
ASSISTANT MANAGER
Dunkin Donuts
08.2012 - 05.2020
HIGH SCHOOL DIPLOMA -
Westland Senior High