Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Guillen

Midvale,UT

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Bilingual Costumer Care Agent

Swire Coca-Cola
10.2020 - 09.2023


  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Advised customers about new products and assisted customers in determining best coke product for needs.


Production Team Lead

Stone Ground Bakery
04.2020 - 10.2020
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Organized work to meet demanding production goals.
  • Tracked daily production, inventory usage and notable incidents on behalf of Stone Ground Bakery to support operational planning and strategic decision making.
  • Cultivated professional working relationships with peers and supervisors.

Sales Associate

Cricket Wireless
02.2013 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared large cash deposits with zero discrepancies.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

GED -

Soutpointe High School
West Jordan, UT
07.2012

Skills

  • Time Management
  • Order Fulfillment
  • Critical Thinking
  • Customer Complaint Resolution
  • Customer Service
  • Problem-Solving Skills
  • Service Support

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Costumer Care Agent

Swire Coca-Cola
10.2020 - 09.2023

Production Team Lead

Stone Ground Bakery
04.2020 - 10.2020

Sales Associate

Cricket Wireless
02.2013 - 01.2018

GED -

Soutpointe High School

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Ana Guillen