Ana Gutierrez

• Registers guests and assigns rooms Accommodates special requests whenever possible.

• Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures.

• Receives all calls, emails and process them accordingly

• Receives Credit Card Authorization Forms and process in the system and file them accordingly

• Understands room status and room status tracking.

• Knows room locations, types of rooms available and room rates.

• Coordinates rooms status updates with of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary, knows cancellation procedures.

• Files room keys for eCheck-ins

• Processes guest check-outs

• Attends department meetings

• Assists with any issues arises from Guests and resolved them accordingly and 99.9% of the time; Guest leaves with satisfaction with their staying. (Normally, almost no issues goes up to the Front Desk Manager/General Manager)

• Reports any unusual occurrences or requests to the Manager and General Manager.

• Assists with groups rooming lists

• Assists Sales Department with creating groups keys labels

• Creates and updates forms the hotel uses to ensue forms are current and clear to read

• Assists with conferences room / group creating and put the calendar schedules together for the hotel of each month

• Generates multiplies reports for the Manager and the General Manager daily.

• Generates reports daily including “Booked Reservation, “Occupancy Forecast” for current month and future months and sent emails to the appropriate regional Directors

• Assists the General Manager with the hotel invoices, Advance payments and 3rd party payments.

• Generates Tail Balance reports daily and create a spreadsheet for each day deposit for the General Manager