Ana Gutierrez Torres
El Paso
Summary
Dynamic professional with expertise in customer relations and problem-solving, honed at Floor & Decor. Proven track record in enhancing team performance and optimizing processes. Skilled in analytical thinking and advanced communication, driving continuous improvement and achieving project goals efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merch Specialist/ Storage Buy Auditor
Floor and Decor
03.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
Pastry Chef
Gaytan Restaurant
12.2024 - 02.2025
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Wood ADM
Floor and Decor
06.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deco/ Wall Tile/ Adjacent Categories ADM
Floor & Decor
06.2022 - 06.2023
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Warehouse Supervisor
Floor & Decor
06.2020 - 06.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Resolved conflicts between team members and addressed complaints or grievances.
- Determined staffing needs, developing schedules to staff all shifts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Met or exceeded production goals and objectives by following strict procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Assistant Teacher
University Of Texas At El Paso
01.2020 - 12.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Command Center Associate
Floor & Decor
06.2019 - 06.2020
- Assisted in training new employees, ensuring a seamless integration into the team.
- Conducted regular audits of procedures and policies to ensure compliance with company standards and regulations.
- Collaborated with team members to develop and implement strategies for improving overall center performance.
- Increased client retention by consistently delivering excellent service experiences tailored to individual needs.
- Actively participated in continuing education opportunities to stay current on industry trends and best practices.
- Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Language and Linguistics Tutor
University Of Texas At El Paso
01.2019 - 12.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Personal Shopper
Walmart
09.2014 - 06.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Education
Associate of Arts - Culinary
El Paso Community College
El Paso, TX07-2024
Master of Arts - Literature And Linguistics
The University of Texas At El Paso
El Paso, TX12-2020
Bachelor of Arts - Literature And Linguistics
The University of Texas At El Paso
El Paso, TX12-2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Emergency response
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Process optimization
- Workflow automation
- Knowledge sharing
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
Certification
- Licensed Lift Equipment - 2019
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Merch Specialist/ Storage Buy Auditor
Floor and Decor
03.2025 - Current
Pastry Chef
Gaytan Restaurant
12.2024 - 02.2025
Wood ADM
Floor and Decor
06.2023 - 07.2024
Deco/ Wall Tile/ Adjacent Categories ADM
Floor & Decor
06.2022 - 06.2023
Warehouse Supervisor
Floor & Decor
06.2020 - 06.2022
Assistant Teacher
University Of Texas At El Paso
01.2020 - 12.2020
Command Center Associate
Floor & Decor
06.2019 - 06.2020
Language and Linguistics Tutor
University Of Texas At El Paso
01.2019 - 12.2019
Personal Shopper
Walmart
09.2014 - 06.2019
Associate of Arts - Culinary
El Paso Community College
Master of Arts - Literature And Linguistics
The University of Texas At El Paso
Bachelor of Arts - Literature And Linguistics
The University of Texas At El Paso
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