Ana Guzman
El Paso,Texas
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and effectively, creating high quality professional relationships with callers. Seeking a responsible position with a progressive organization that will enable me to advance and grow with the company.
Overview
43
43
years of professional experience
Work History
Claims Examiner II
Texas Workforce Commision
El Paso, TX
01.2002 - 10.2020
- Investigate and make determinations on claims regarding payment of unemployment insurance to claimants
- Handled complaints and grievances using negotiating and problem-solving skills.
- Investigate liability to employers for chargebacks following established procedures and protocol
- Interviewed claimants, employers and witnesses to gather factual information.
Human Resouces Assistant - Benefits
Security Capital Group Inc
El Paso, TX
02.1995 - 03.2001
- Investigated and resolved inconsistencies in the administration leave of absence policy involving satellite operations throughout the United states
- Conducted new hire orientation to verify completion of appropriate paperwork, background checks and drug testing via hair follicle
- Created and completed personnel action forms for new hires, employee changes and terminations.
- Processed employee termination exit interviews
- Submitted Long/Short Term Disability claims and coordinated payments with the payroll department
- Reconciled medical insurance premiums with individual employee eligibility
- Coordinated with individual flexible spending accounts
Human Resources Assistant
Nichols Institute
El Paso, TX
07.1991 - 01.1995
- Handled all Workers Compensation claims and medical group insurance claims
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Conducted exit interviews
- Prepared time cards for 300-350 employees
- Entered payroll in Automatic Data Processing Inc (ADP) and Hospital Finance Control (HFC) computer programs
Payroll Clerk
Southwestern Roofing, Inc.
El Paso, TX
04.1979 - 06.1991
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with over 200 employees.
- Maintained payroll information by calculating, collecting, and entering data and manually distributing payroll to all employees
- Updated employee files with new details such as changes in address or salary levels.
- Verified hours worked were reported to correct job number
- Prepared weekly, monthly and quarterly reports for government certified jobs
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Coordinated resolution of payroll discrepancies.
- Managed and updated employee benefits information.
- Handled Worker Compensation Insurance and Group Medical Insurance
Data Entry Clerk
Merchants Chek Alert
El Paso, TX
10.1977 - 03.1979
- Completed data entry tasks with accuracy and efficiency.
- Responsible for keying all the names of bad check writers into computer and devised a weekly list that would be distributed to all merchants affected by bad check writers
- Sorted documents and maintained organized filing process.
- Assisted Customers with their payments on returned checks
Education
High School Diploma -
Austin High School
El Paso, TX05.1977
Skills
- Willingness to achieve goals and self improvement
- Strong communication skills
- Ability to prioritize and multitask
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Claims Examiner II
Texas Workforce Commision
01.2002 - 10.2020
Human Resouces Assistant - Benefits
Security Capital Group Inc
02.1995 - 03.2001
Human Resources Assistant
Nichols Institute
07.1991 - 01.1995
Payroll Clerk
Southwestern Roofing, Inc.
04.1979 - 06.1991
Data Entry Clerk
Merchants Chek Alert
10.1977 - 03.1979
High School Diploma -
Austin High School