Ana Guzman
El Paso,Texas
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and effectively, creating high quality professional relationships with callers. Seeking a responsible position with a progressive organization that will enable me to advance and grow with the company.
Overview
43
43
years of professional experience
Work History
Claims Examiner II
Texas Workforce Commision
01.2002 - 10.2020
- Investigate and make determinations on claims regarding payment of unemployment insurance to claimants
- Handled complaints and grievances using negotiating and problem-solving skills.
- Investigate liability to employers for chargebacks following established procedures and protocol
- Interviewed claimants, employers and witnesses to gather factual information.
Human Resouces Assistant - Benefits
Security Capital Group Inc
02.1995 - 03.2001
- Investigated and resolved inconsistencies in the administration leave of absence policy involving satellite operations throughout the United states
- Conducted new hire orientation to verify completion of appropriate paperwork, background checks and drug testing via hair follicle
- Created and completed personnel action forms for new hires, employee changes and terminations.
- Processed employee termination exit interviews
- Submitted Long/Short Term Disability claims and coordinated payments with the payroll department
- Reconciled medical insurance premiums with individual employee eligibility
- Coordinated with individual flexible spending accounts
Human Resources Assistant
Nichols Institute
07.1991 - 01.1995
- Handled all Workers Compensation claims and medical group insurance claims
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Conducted exit interviews
- Prepared time cards for 300-350 employees
- Entered payroll in Automatic Data Processing Inc (ADP) and Hospital Finance Control (HFC) computer programs
Payroll Clerk
Southwestern Roofing, Inc.
04.1979 - 06.1991
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with over 200 employees.
- Maintained payroll information by calculating, collecting, and entering data and manually distributing payroll to all employees
- Updated employee files with new details such as changes in address or salary levels.
- Verified hours worked were reported to correct job number
- Prepared weekly, monthly and quarterly reports for government certified jobs
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Coordinated resolution of payroll discrepancies.
- Managed and updated employee benefits information.
- Handled Worker Compensation Insurance and Group Medical Insurance
Data Entry Clerk
Merchants Chek Alert
10.1977 - 03.1979
- Completed data entry tasks with accuracy and efficiency.
- Responsible for keying all the names of bad check writers into computer and devised a weekly list that would be distributed to all merchants affected by bad check writers
- Sorted documents and maintained organized filing process.
- Assisted Customers with their payments on returned checks
Education
High School Diploma -
Austin High School
El Paso, TX05.1977
Skills
- Willingness to achieve goals and self improvement
- Strong communication skills
- Ability to prioritize and multitask
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Claims Examiner II
Texas Workforce Commision
01.2002 - 10.2020
Human Resouces Assistant - Benefits
Security Capital Group Inc
02.1995 - 03.2001
Human Resources Assistant
Nichols Institute
07.1991 - 01.1995
Payroll Clerk
Southwestern Roofing, Inc.
04.1979 - 06.1991
Data Entry Clerk
Merchants Chek Alert
10.1977 - 03.1979
High School Diploma -
Austin High School
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