Ana Guzman
Cresskill,NJ
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
22
22
years of professional experience
Work History
Warehouse Operations Manager
Ray's Snacks New York
03.2012 - Current
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
Sales Coordinator
Sheraton New York Hotel & Towers (Starwood Hotels & Resorts)
05.2011 - 03.2012
- Assisted designated manager and directors in daily administrative duties.
- Responsible for interacting with guests, clients, and fellow talent members to ensure excellent guest service and to communicate the goals of the department.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Sales Administrative Assistant
The Westin Hotel, Jersey City (Starwood Hotels & Resorts)
10.2009 - 05.2011
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
Service Express Agent
The Westin Hotel, Jersey City
01.2009 - 10.2010
- Identifies all guests needs and handles their requests
- Dispatched Service Express delivery attendants and other hotel staff.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined service processes for increased efficiency and improved response times.
- Managed high call volume with exceptional professionalism and attention to detail.
Hotel Reservations Coordinator
GTA North America
06.2006 - 07.2007
- Handle all hotel changes and special requests.
- Process alternate hotels, based on the clients' budget and location selection.
- Coordinate with GTA offices regarding passenger problems.
- Resolve problems with hotel contracts and/or queries with the allotment.
- Increased efficiency by streamlining coordination processes.
Assistant Manager, Administration
Denise Distribution
06.2004 - 06.2005
- Received customer orders and coordinate their schedule to ensure quality service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responsible to coordinate and represent show fairs for the company.
- Managed clients' profile on database.
Contract Coordinator, Data
GTA North America
12.2003 - 06.2004
- Negotiated contracts for all group travel trade land services.
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed.
- Liaison with Group and FIT departments to ensure clients are getting the lowest possible quotation.
- Responsible for itineraries planning for groups traveling within the US and Canada.
- Compiled reports on service usage statistics for individual suppliers.
Intern, Marketing Database
The Leading Hotels of the World
09.2003 - 12.2003
- Managed a high volume of customer telephone and e-mail about hotel promotion information.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Intern, Customer Service
The Leading Hotels of the World
06.2002 - 08.2002
- Oversaw agents handling hotels' reservations for corporate clients.
- Received hotel requests and distributed them to the Quality Control Department.
- Conducted project for Quality Control division resulting in improved turnaround time for handling customer requests.
Education
Master of Science - Hospitality Industry Studies
New York University
New York, NY05.2003
B.A. - Sociology
Hunter College
New York, NY05.1999
Skills
- Customer Service
- Conflict Resolution
- Waste Reduction
- Budget Management
- Supply Chain Management
- Logistics Coordination
Specialized Skills
Excellent, Native Language, Excellent Writing Skills, Spanish-English Translation, Word, Excel, PowerPoint, Access, Database Design, Internet Research
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Warehouse Operations Manager
Ray's Snacks New York
03.2012 - Current
Sales Coordinator
Sheraton New York Hotel & Towers (Starwood Hotels & Resorts)
05.2011 - 03.2012
Sales Administrative Assistant
The Westin Hotel, Jersey City (Starwood Hotels & Resorts)
10.2009 - 05.2011
Service Express Agent
The Westin Hotel, Jersey City
01.2009 - 10.2010
Hotel Reservations Coordinator
GTA North America
06.2006 - 07.2007
Assistant Manager, Administration
Denise Distribution
06.2004 - 06.2005
Contract Coordinator, Data
GTA North America
12.2003 - 06.2004
Intern, Marketing Database
The Leading Hotels of the World
09.2003 - 12.2003
Intern, Customer Service
The Leading Hotels of the World
06.2002 - 08.2002
Master of Science - Hospitality Industry Studies
New York University
B.A. - Sociology
Hunter College